Lead Environmental Services Technician - Cabarrus (Full Time) 2nd Shift

Advocate Health; Concord (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Advocate Health seeks an Environmental Services Supervisor to lead daily operations, directing a team to maintain patient rooms and public areas in accordance with infection prevention standards. You will coordinate staffing, train staff, and ensure service quality while collaborating with clinical teams.

The role emphasizes staff development, safety, and exceptional customer service, with responsibilities spanning scheduling, inspections, and process improvements to enhance patient experience

Qualifications

• Knowledge of healthcare cleaning methods and infection prevention.
• Ability to supervise and motivate a team.
• Strong communication and organizational skills.
• Ability to manage multiple responsibilities and priorities.
• Basic computer skills.

Responsibilities

• Provides daily work direction and guidance to Environmental Services team members.
• Assigns, monitors, and reviews work activities to ensure completion and quality standards.
• Assists with scheduling and staffing adjustments to meet operational needs.
• Serves as a resource to employees and students through orientation, training, and coaching.
• Leads onboarding, competency validation, staff development, and performance-related concerns.
• Communicates departmental policies and updates to staff.
• Promotes engagement, teamwork, and morale.
• Acts as liaison between Environmental Services and clinical staff, patients, visitors, and other departments.
• Verifies completion of duties and adherence to procedures.
• Inspects patient rooms, public areas, and high-touch surfaces for cleanliness and infection prevention compliance.
• Coordinates department projects, room setups, and special cleaning activities.
• Monitors bed tracking and assists with patient flow activities.
• Responds to service requests, emergencies, and hazardous material spills.
• Identifies opportunities for process improvement and reports to leadership.
• Reports safety concerns, equipment malfunctions, and facility issues promptly.
• Performs cleaning of patient rooms, offices, public spaces, and fixtures.
• Operates cleaning equipment and inventories supplies.
• Ensures chemicals are labeled and used per SDS.

Skills

Lead and motivate staff

Training and coaching

Communication skills

Interpersonal skills

Organizational skills

Ability to prioritize

Independent judgment

Education

High School Diploma or GED

Job description

Major Responsibilities

Leadership and Staff Support

• Provides daily work direction and guidance to Environmental Services team members.
• Assigns, monitors, and reviews work activities to ensure completion and quality standards are met.
• Assists with scheduling and staffing adjustments to meet operational needs.
• Serves as a resource to employees and students by orienting, training, and coaching staff.
• Assists leadership with employee onboarding, competency validation, staff development, and performance-related concerns.
• Communicates departmental policies, procedures, and operational updates to staff.
• Promotes employee engagement, teamwork, and positive morale.
• Acts as liaison between Environmental Services, clinical staff, patients, visitors, and other departments.

Operations and Quality Assurance

• Verifies completion of assigned duties and adherence to departmental procedures.
• Conducts inspections of patient rooms, public areas, and high-touch surfaces to ensure cleanliness and compliance with infection prevention standards.
• Coordinates department projects, room setups, and special cleaning activities.
• Monitors bed tracking and assists with patient flow activities as assigned.
• Responds to service requests, emergency cleanups, hazardous material spills, and disaster response activities.
• Identifies opportunities for process improvement and communicates recommendations to leadership.
• Reports safety concerns, equipment malfunctions, and facility issues promptly.

Environmental Services Functions

Performs all Environmental Services duties including:

• Cleaning patient rooms, treatment areas, offices, conference rooms, public spaces, elevators, stairwells, and restrooms.
• Dusting, mopping, vacuuming, carpet care, floor refinishing, stripping, scrubbing, and burnishing.
• Terminal cleaning and project cleaning throughout the facility.
• Cleaning furniture, walls, ceilings, vents, windows, and fixtures.
• Collecting and disposing of trash, recyclables, regulated medical waste, and hazardous waste in accordance with established procedures.
• Cleaning and preparing discharge and transfer rooms and selected patient-care equipment.
• Maintaining janitorial closets, carts, and equipment in clean and operational condition.

Supply and Equipment Management

• Assists in training staff on cleaning equipment, supplies, and procedures.
• Operates and monitors cleaning equipment including automatic scrubbers, carpet extractors, vacuums, compactors, and other department equipment.
• Inspects equipment for safety, cleanliness, and proper operation.
• Inventories, orders, stocks, and distributes cleaning supplies, paper products, linens, and other department materials.
• Ensures chemicals are properly labeled and utilized according to manufacturer instructions and Safety Data Sheets (SDS).

Customer Service

• Demonstrates exceptional customer service with patients, visitors, physicians, and team members.
• Utilizes communication standards and service excellence practices in daily interactions.
• Addresses concerns and complaints appropriately and escalates issues through the proper chain of command.
• Maintains confidentiality of patient and organizational information.
• Supports efforts to improve patient experience and customer satisfaction outcomes.

Education

• High School Diploma, GED, or equivalent preferred.

Experience

• Minimum three (3) years of Environmental Services, housekeeping, or related experience required.
• Previous lead, trainer, or supervisory experience preferred.
• Healthcare Environmental Services experience preferred.

Knowledge, Skills, and Abilities

• Knowledge of healthcare cleaning methods, infection prevention practices, and environmental services operations.
• Ability to lead and motivate employees in a team environment.
• Strong communication, interpersonal, and organizational skills.
• Ability to prioritize work and manage multiple responsibilities.
• Knowledge of cleaning chemicals, equipment, and safety procedures.
• Basic computer skills.
• Excellent customer service skills.
• Ability to work independently and exercise sound judgment.

Licensure/Certification

• No licensure or certification required.
• Relevant environmental services, safety, or leadership certifications preferred.

Physical Requirements and Working Conditions

• Ability to lift up to 50 pounds and carry up to 30 pounds.
• Ability to push and pull equipment and carts with or without assistance.
• Frequent walking, standing, bending, stooping, kneeling, reaching, climbing stairs, and lifting.
• Exposure to cleaning chemicals, infectious waste, bloodborne pathogens, soiled linen, and varying temperatures.
• Ability to wear required personal protective equipment (PPE).
• Ability to safely operate power cleaning equipment and ladders.
• May be required to perform outdoor duties such as snow and ice control in designated areas.

Disclaimer

This job description is intended to describe the general nature and level of work performed by employees in this position. It is not intended to be an exhaustive list of all responsibilities, duties, and qualifications. Employees may be required to perform other duties as assigned.