Lead Environmental Services Technician - Pineville (Full Time) 2nd Shift

107 The Charlotte-Mecklenburg Hospital Authority; Charlotte (NC); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Health benefits

Educational Assistance Program

Defined contribution retirement plans

Job summary

Advocate Health in Charlotte, NC is seeking an Environmental Services Supervisor to lead a team responsible for patient room and facility cleanliness, bedside services, and clinical area upkeep. You will supervise staff, coordinate scheduling, and ensure infection prevention standards are met.

The role calls for solid leadership, strong communication, and a focus on safety. Benefits include comprehensive health coverage and opportunities for professional growth within the hospital system.

Qualifications

• Minimum three years in Environmental Services, housekeeping, or related field with some supervisory exposure.
• Knowledge of healthcare cleaning methods and infection prevention practices.
• Ability to lead and motivate staff in a team environment.

Responsibilities

• Provides daily work direction and guidance to Environmental Services team members.
• Assigns, monitors, and reviews work activities to ensure quality and completion.
• Assists with scheduling and staffing adjustments to meet operational needs.
• Onboards, trains, and coaches staff and handles onboarding and performance discussions.
• Liaises with clinical staff, patients, and other departments to promote smooth operations.
• Maintains adherence to safety and departmental procedures; monitors equipment use.

Skills

Team leadership

Staff supervision

Scheduling

Onboarding/training

Communication

Infection prevention knowledge

Equipment operation

Customer service

Education

High School Diploma, GED, or equivalent

Tools

Automatic scrubbers

Carpet extractors

Vacuum cleaners

Compactors

PPE safety procedures

Job description

Job Details

• Department: 11906 Atrium Health Pineville - Environmental Services
• Status: Full time
• Benefits Eligible: Yes
• Hours Per Week: 40
• Schedule Details/Additional Information: varies
• Pay Range: $20.80 - $31.20

Major Responsibilities

Leadership and Staff Support

• Provides daily work direction and guidance to Environmental Services team members.
• Assigns, monitors, and reviews work activities to ensure completion and quality standards are met.
• Assists with scheduling and staffing adjustments to meet operational needs.
• Serves as a resource to employees and students by orienting, training, and coaching staff.
• Assists leadership with employee onboarding, competency validation, staff development, and performance‑related concerns.
• Communicates departmental policies, procedures, and operational updates to staff.
• Promotes employee engagement, teamwork, and positive morale.
• Acts as liaison between Environmental Services, clinical staff, patients, visitors, and other departments.

Operations and Quality Assurance

• Verifies completion of assigned duties and adherence to departmental procedures.
• Conducts inspections of patient rooms, public areas, and high‑touch surfaces to ensure cleanliness and compliance with infection prevention standards.
• Coordinates department projects, room setups, and special cleaning activities.
• Monitors bed tracking and assists with patient flow activities as assigned.
• Responds to service requests, emergency cleanups, hazardous material spills, and disaster response activities.
• Identifies opportunities for process improvement and communicates recommendations to leadership.
• Reports safety concerns, equipment malfunctions, and facility issues promptly.

Environmental Services Functions

• Performs all Environmental Services duties including: Cleaning patient rooms, treatment areas, offices, conference rooms, public spaces, elevators, stairwells, and restrooms.
• Dusting, mopping, vacuuming, carpet care, floor refinishing, stripping, scrubbing, and burnishing.
• Terminal cleaning and project cleaning throughout the facility.
• Cleaning furniture, walls, ceilings, vents, windows, and fixtures.
• Collecting and disposing of trash, recyclables, regulated medical waste, and hazardous waste in accordance with established procedures.
• Cleaning and preparing discharge and transfer rooms and selected patient‑care equipment.
• Maintaining janitorial closets, carts, and equipment in clean and operational condition.

Supply and Equipment Management

• Assists in training staff on cleaning equipment, supplies, and procedures.
• Operates and monitors cleaning equipment including automatic scrubbers, carpet extractors, vacuums, compactors, and other department equipment.
• Inspects equipment for safety, cleanliness, and proper operation.
• Inventories, orders, stocks, and distributes cleaning supplies, paper products, linens, and other department materials.
• Ensures chemicals are properly labeled and utilized according to manufacturer instructions and Safety Data Sheets (SDS).

Customer Service

• Demonstrates exceptional customer service with patients, visitors, physicians, and team members.
• Utilizes communication standards and service excellence practices in daily interactions.
• Addresses concerns and complaints appropriately and escalates issues through the proper chain of command.
• Maintains confidentiality of patient and organizational information.
• Supports efforts to improve patient experience and customer satisfaction outcomes.

Education

High School Diploma, GED, or equivalent preferred.

Experience

Minimum three (3) years of Environmental Services, housekeeping, or related experience required. Previous lead, trainer, or supervisory experience preferred. Healthcare Environmental Services experience preferred.

Knowledge, Skills, and Abilities

• Knowledge of healthcare cleaning methods, infection prevention practices, and environmental services operations.
• Ability to lead and motivate employees in a team environment.
• Strong communication, interpersonal, and organizational skills.
• Ability to prioritize work and manage multiple responsibilities.
• Knowledge of cleaning chemicals, equipment, and safety procedures.
• Basic computer skills.
• Excellent customer service skills.
• Ability to work independently and exercise sound judgment.

Licensure/Certification

No licensure or certification required. Relevant environmental services, safety, or leadership certifications preferred.

Physical Requirements and Working Conditions

Ability to lift up to 50 pounds and carry up to 30 pounds. Ability to push and pull equipment and carts with or without assistance. Frequent walking, standing, bending, stooping, kneeling, reaching, climbing stairs, and lifting. Exposure to cleaning chemicals, infectious waste, bloodborne pathogens, soiled linen, and varying temperatures. Ability to wear required personal protective equipment (PPE). Ability to safely operate power cleaning equipment and ladders. May be required to perform outdoor duties such as snow and ice control in designated areas.

Disclaimer

This job description is intended to describe the general nature and level of work performed by employees in this position. It is not intended to be an exhaustive list of all responsibilities, duties, and qualifications. Employees may be required to perform other duties as assigned.

Our Commitment to You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

• Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Benefits and more Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. This is Transformation One shared purpose brought us together. Now, as one of the 10 largest not-for-profit, integrated health systems in the United States, our combined strength and stability drives us forward. Starting with You Caring for nearly 3 million people has inspired a transformation. One in which the patient’s experience guides our vision and empowers us to offer new possibilities in our communities. Reshaping Access What is access? It’s offering more sites of care than any other health system in the Midwest. But there’s a new frontier. Access is exploring the latest technologies to deliver care to patients exactly where they are and exactly when they need it Inspiring Professionals With our dynamically inclusive workforce and strong connections to the places where we live and work, we’ll touch more lives and contribute to stronger and more vibrant communities. Transforming Care We’re redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in: Cardiovascular Care Neurosciences Gynecology Oncology Pediatrics Primary Care Neurology Geriatrics Trauma Care.