Lead Enterprise Infrastructure Engineer

MetLife; New York (NY); Hybrid; USD 120,000 - 165,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer matching

Life insurance

Job summary

MetLife's Global Technology team invites you to design, build and support platform solutions that power customer experiences worldwide. You’ll lead automation, CCM workstreams, and cloud projects, partnering with engineering and vendors to deliver resilient, scalable platforms.

In this hybrid role in New York, you’ll apply advanced infrastructure know-how, promote best practices, and drive AI-enabled monitoring and automation to minimize downtime and improve service quality for our clients and

Qualifications

• 8+ years designing, architecting, deploying, and maintaining enterprise platform solutions.
• 2+ years administration and management of Quadient or equivalent platform.
• Promote best practices, standardization, and cross‑department collaboration.
• Automation and configuration management using scripting tools like Ansible, Linux shell, or PowerShell.
• Upgrade planning with focus on security and vulnerability remediation.
• AI/ML‑driven monitoring and automated incident resolution experience.
• Strong troubleshooting and incident management to minimize downtime.

Responsibilities

• Lead technology vision and partner with engineering to plan and support platforms.
• Develop designs and integration solutions with engineering and application teams.
• Oversee automation development and deployment with best practices.
• Manage configuration, maintenance and operations for CCM platforms.
• Create technical designs and complex integrations with engineers and teams.
• Collaborate with stakeholders to select stacks aligned with enterprise standards.

Skills

Enterprise platforms

Quadient admin

Automation scripting

OS upgrades & security

AI/ML monitoring

Troubleshooting

Tools

Ansible

Linux shell

PowerShell

OpenShift

OpenText xPression

Oracle Documaker

Job description

When you join MetLife’s Global Technology team, you’ll be part of a forward-thinking group dedicated to shaping the future of digital solutions for customers worldwide. You’ll develop, maintain and support technology applications and delivery, leveraging AI, automation, and contemporary ways of working to enhance experiences and drive business outcomes. Your work will simplify complex processes, improve tech resiliency, and ensure high-performing, seamless solutions that power life’s most important moments. In this dynamic environment, you’ll collaborate with talented peers across teams and functions, expanding your skills in impactful ways. Ready to push boundaries and set new industry standards? Join us and help drive the future of technology forward.

The Opportunity

This position is responsible for designing and implementing application platform solutions, with an initial focus on Customer Communication Management (CCM) platforms. The engineer manages automation and cloud projects within Platform Engineering and develops cross-functional skills. Success requires strong infrastructure knowledge, advanced problem-solving, leadership, and effective collaboration with teams and vendors. A commitment to continuous learning and automation is vital for streamlining requests, configurations, installations, deployments, and monitoring.

Key Responsibilities

• Lead technology vision, partnering with engineering to plan, architect, design, and support application platforms and infrastructure systems.
• Develop technical designs and integration solutions, advancing technology initiatives with engineering and application teams.
• Oversee automation development and deployment, ensuring adherence to best practices and troubleshooting issues.
• Manage configuration, maintenance and operations support of Customer Communication Platforms.
• Create sound technical designs and complex integration solutions by collaborating with engineers and application teams.
• Collaborate with stakeholders to select appropriate technology stacks aligned with enterprise standards and strategic goals.

Required Qualifications

• 8+ years of experience with designing, architecting, deploying, and maintaining complex enterprise platform solutions on diverse application servers and web technologies.
• 2+ years of hands-on experience in administration, configuration and management of Quadient or equivalent application platform.
• Expertise in planning, engineering, and supporting application platforms and infrastructure systems, with a strong focus on promoting best practices, standardization, and cross-departmental collaboration.
• Experience in promoting automation and enhancing process efficiency through the utilization of tools and scripting languages such as Ansible, Linux shell scripting, or PowerShell for configuration management, orchestration, and platform maintenance.
• Demonstrated skills in planning and executing operating systems, software, and application platform upgrades, with attention to vulnerability remediation and system security.
• Understanding of AI/ML-driven solutions for automating monitoring, detection, and resolution of infrastructure and platform anomalies.
• Strong troubleshooting, incident management, and root cause analysis abilities to ensure system reliability and minimize downtime.

Preferred Qualifications

• Knowledge of Customer Communication Management (CCM) and Document Generation platforms like OpenText xPression, and Oracle Documaker.
• Experience as a team leader and/or working with onshore/offshore teams.
• Experience with containerizing applications and deploying them on OpenShift.
• Red Hat certification: Linux Administration or Ansible.

Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.

The expected salary range for this position is $120,000 - $165,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife’s U.S. benefits, please click here.

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").

If you need an accommodation due to a disability, please email us at [e-mail]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

This posting is for a current vacancy and is anticipated to remain open for at least 90 days from the listed posting date.