Lead Enhanced Care Manager: ECM & Family Advocate

Exceptional Parents Unlimited, Inc.; Hanford (CA); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Paylocity seeks a lead-level professional to manage Enhanced Care Management (ECM) operations and oversee program performance. The role ensures high-quality ECM services comply with organizational, contractual, and regulatory standards, while coordinating staff and resources across assigned programs.

The position emphasizes staff supervision, performance metrics, and effective stakeholder engagement to optimize member care and outcomes.

Qualifications

• Strong communication skills, both written and verbal, and ability to handle sensitive family information within guidelines.
• Excellent problem-solving, critical thinking, and decision-making abilities.
• 2+ years of direct service experience with children, families, or vulnerable populations.

Responsibilities

• Oversee and support day-to-day operations of assigned ECM programs, ensuring services align with goals and funding requirements.
• Supervise, train, coach, and mentor staff to promote quality service delivery and professional development.
• Serve as primary contact for assigned programs and coordinate staffing to ensure continuity of services.

Skills

Communication skills

Problem-solving

Critical thinking

Decision-making

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Job description

Paylocity seeks a lead-level professional to manage Enhanced Care Management (ECM) operations and oversee program performance. The role ensures high-quality ECM services comply with organizational, contractual, and regulatory standards, while coordinating staff and resources across assigned programs.

The position emphasizes staff supervision, performance metrics, and effective stakeholder engagement to optimize member care and outcomes.