Lead Endpoint Support Engineer

Amtex Systems Inc; Irving (TX); On-site; USD 110,000 - 160,000; Full time

Job summary

Amtex Systems Inc. is seeking an experienced Endpoint Engineer/Manager to own the strategy, engineering, and lifecycle of desktops, laptops, and mobile endpoints for corporate and branch users.

You will lead configuration, deployment, and management using Microsoft Intune, ensuring device enrollment, compliance, and application deployment while maintaining a strong security posture with Microsoft Defender. The role includes evaluating DaaS/VDI solutions, standardizing imaging and patching, and

Qualifications

• 6+ years of experience in endpoint engineering, desktop support, or end user computing.
• 2+ years in a lead or supervisory role.
• Hands-on experience with Microsoft Intune (device enrollment, compliance, app deployment).
• Experience with Microsoft Defender for Endpoint security (threat detection and response).
• Experience evaluating/ supporting DaaS or virtual desktop infrastructure (VDI).
• Experience supporting a distributed environment with multiple offices/locations.
• Experience managing vendors, contracts, and hardware/software procurement.
• Experience with Windows OS deployment, imaging, and patch management tools.
• Strong leadership, coaching, and team management skills.
• Excellent communication and stakeholder engagement skills.
• Ability to prioritize across multiple locations in a fast-paced environment.

Responsibilities

• Own strategy, engineering, and lifecycle for desktops, laptops, and mobile endpoints.
• Lead deployment and management of endpoints via Intune including enrollment and app rollout.
• Oversee endpoint security posture using Microsoft Defender across the device fleet.
• Evaluate and manage DaaS/VDI solutions to support remote work needs.
• Standardize imaging, patching, and configuration management to reduce support load.
• Lead endpoint support and ensure timely issue resolution for HQ and branches.
• Establish and monitor support SLAs, queues, and escalation paths.
• Drive root cause analysis and continuous improvement for endpoint issues.
• Partner with security and infrastructure teams to ensure policy alignment.
• Manage vendor relationships, contracts, procurement, and onboarding processes.
• Own procurement, refresh, and asset lifecycle management including budgeting.

Skills

Endpoint engineering

Leadership

Vendor management

Troubleshooting

Communication

Customer service

Project management

Education

Bachelor's degree in IT or related field

Tools

Microsoft Intune

Microsoft Defender

VDI/Desktop virtualization

Job description

• Own the strategy, engineering, and lifecycle management of desktops, laptops, and mobile endpoints for corporate and branch users.
• Lead configuration, deployment, and management of endpoints using Microsoft Intune, including device enrollment, compliance policies, and application deployment.
• Manage endpoint security posture using Microsoft Defender, including threat detection, response, and remediation across the device fleet.
• Evaluate, implement, and manage Desktop-as-a-Service (DaaS) and virtual desktop solutions to support flexible and remote work needs.
• Drive standardization of device imaging, patching, and configuration management to improve consistency and reduce support overhead.
• Lead the endpoint support function, ensuring timely and effective resolution of desktop, laptop, and peripheral issues for corporate headquarters and branch locations.
• Establish and monitor support SLAs, ticket queues, and escalation paths to drive consistent service delivery across the organization.
• Drive root cause analysis and continuous improvement for recurring endpoint issues to reduce downtime and support volume.
• Partner with security and infrastructure teams to ensure endpoints are compliant, patched, and aligned with security policy.
• Manage relationships, contracts, and performance of hardware, software, and DaaS vendors supporting the endpoint environment.
• Own the endpoint procurement, refresh, and asset lifecycle management process, including budgeting and forecasting for hardware needs.
• Negotiate vendor agreements and service levels to optimize cost, quality, and support responsiveness.
• Evaluate new endpoint tools, hardware, and services, and lead vendor selection and onboarding processes.
• Leadership & Stakeholder Engagement
• Build, mentor, and lead a team of endpoint engineers and support technicians across corporate and branch locations.
• Partner with IT leadership, security, and business stakeholders to align endpoint strategy with business priorities and user needs.
• Communicate effectively with stakeholders on endpoint health, security posture, project status, and support performance.
• Develop and maintain documentation, standards, and training materials for endpoint support processes.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or related field preferred, or equivalent work experience.
• Microsoft certifications (e.g., Modern Desktop Administrator, Endpoint Administrator Associate) strongly preferred.
• Security certifications (e.g., Security+) a plus.
• 6+ years of experience in endpoint engineering, desktop support, or end user computing, including 2+ years in a lead or supervisory role.
• Hands-on experience managing endpoints with Microsoft Intune, including device compliance, configuration profiles, and application deployment.
• Experience with Microsoft Defender for endpoint security, threat detection, and response.
• Experience evaluating and supporting Desktop-as-a-Service (DaaS) or virtual desktop infrastructure (VDI) solutions.
• Proven experience supporting a distributed environment with corporate offices and multiple branch or retail locations.
• Demonstrated experience managing vendors, contracts, and hardware/software procurement.
• Experience with Windows OS deployment, imaging, and patch management tools.
• Strong leadership, coaching, and team management skills.
• Excellent troubleshooting and problem-solving skills across hardware, software, and network-related endpoint issues.
• Strong vendor management and negotiation skills.
• Excellent communication skills, with the ability to support both technical and non-technical stakeholders.
• Ability to manage competing priorities across corporate and branch locations in a fast-paced environment.
• Customer-service oriented mindset with a focus on end user experience.