Lead Enablement and Onboarding Ops

Airbase; Schaumburg (IL); On-site; USD 71,000 - 101,000; Full time

Job summary

Paylocity is seeking a Lead Enablement and Onboarding Operations professional to oversee development, support, and training for new hires and client support specialists. This role requires strategic leadership to ensure consistent training delivery and continuous improvement across the organization.

You will lead a team, implement resources to enhance performance, and collaborate with stakeholders to address skills gaps while maintaining uniform processes and materials.

Qualifications

• Minimum of 2 years in training, leadership, enablement, or related roles.
• Understanding of learning and development principles and instructional design.
• Excellent communication and interpersonal skills.
• Ability to analyze data and assess training effectiveness.
• Familiarity with program management principles and methodologies.

Responsibilities

• Lead and manage the Enablement and Onboarding team, guiding New Hires and Client Support Advisors/ SME positions.
• Implement and maintain programs and resources to boost team capabilities.
• Collaborate with stakeholders to identify skills gaps and create tailored solutions.
• Ensure consistency in processes, methods, and materials across the organization.
• Monitor progress and provide feedback to ensure ongoing development.
• Establish KPIs to evaluate program effectiveness and drive improvements.

Skills

Leadership

Training delivery

Instructional design

Adult learning

Data analysis

Education

Bachelor’s degree in HR/Business

Job description

Job Type

Full-time

Description

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

In-Office: This is a 100% in-office role based at our Schaumburg, IL location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.

Position Overview

The Lead Enablement and Onboarding Ops position plays a vital role in overseeing the development, support, and training of Operations’ New Hires and Client Support Advisors/SME’s within the organization. This position requires a strategic leader capable of fostering a collaborative environment while ensuring operational al consistency, quality training delivery, and continuous improvement across the greater organization.

Primary Responsibilities

• Lead and manage the Enablement and Onboarding team, providing guidance and support to New Hires and Client Support Advisors/SME position.
• Implement and maintain programs and resources that enhance the capabilities and performance of impacted teams.
• Collaborate with stakeholders to identify skills gaps and create tailored solutions to address these needs.
• Ensure consistency in process, methods and materials to foster uniformity across the organization.
• Monitor the progress of New Hires and Client Support Advisors/SME’s, providing constructive feedback and assistance to ensure ongoing development and success.
• Establish touchpoints and key performance indicators to evaluate the effectiveness of programs and adjust as needed based on qualitative and quantitative feedback.
• Promote a culture of continuous learning and improvement within the team, encouraging innovation and knowledge-sharing.
• Conduct regular team meetings to align objectives, share updates, and celebrate achievements.
• Facilitate communication and collaboration between the enablement team and other departments to support organizational goals. the essential functions.

Education And Experience

• Bachelor’s degree in human resources, Business Administration, or related field.
• Minimum of 2 years of experience in training, leadership, enablement, or related roles.
• Proven leadership experience, with the ability to motivate and develop teams.
• Understanding of learning and development principles, instructional design, and adult learning theories.
• Excellent communication and interpersonal skills.
• Ability to analyze data and assess training effectiveness.
• Familiarity with program management principles and methodologies.

Physical Requirements

• Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
• Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact [e-mail]. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.

The pay range for this position is $71,000 - $101,400/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.