Lead Tech Ops Support Ops

Paylocity; United States; Remote; USD 62,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Life and disability insurance

401(k) with match

Remote work

Job summary

Paylocity is seeking a Team Lead in Operations to oversee a designated team, providing leadership, coaching, and mentorship. The role centers on delivering coaching, performance feedback, and scalable processes to meet client expectations while maintaining high service levels.

The Team Lead collaborates with leadership to implement best practices, removes obstacles, and identifies training opportunities. A strong client-first mentality and experience with payroll workflows are essential for

Qualifications

• Bachelor’s degree required.
• At least 2 years of experience in a lead or mentor position required.
• At least 3 years of experience in Payroll and HR industry required.
• Strong technical aptitude.
• Comfort/experience communicating with Executive level leadership internally or client facing.
• Lean Six Sigma experience preferred.
• Demonstrated ability to thrive in an autonomous environment with minimal direction.
• A client first mentality and ability to demonstrate and teach excellence in client facing interactions.
• Thought leadership in terms of looking beyond the technology and considering the value technology creates for our customers.

Responsibilities

• Supervise the work of their assigned team on a day-to-day basis which may include the delegation of work assignments.
• Act as a liaison to other groups and departments to support team initiatives, and provide guidance on client expectations and timelines driving to a successful resolution.
• Identify and work to remove obstacles that team members face in accomplishing their tasks.
• Assist with hiring and onboarding new team members.
• Provide training and assist with coaching and development of new and existing team members.
• Facilitate business or team update communications through regularly occurring meetings, 1:1s or team huddles.
• Provide input and recommendations to managers in the areas of performance management, promotional opportunities, employee terminations and performance issues which are generally followed by the manager.
• Compile performance metrics for team to be delivered to leadership.
• Develop and collaborate with leadership on best practices and ways to improve the team’s performance.
• Lead team initiatives and execute on strategy.
• Represent Tech Ops in cross team client escalations/departmental issues and strategize on solution ideas.
• Occasional Travel may be required.
• All other duties as assigned by Manager.

Skills

Leadership

Executive communication

Problem solving

Autonomous work style

Client facing

Education

Bachelor's degree

Tools

Paylocity Payroll

Relational databases

XML

EDI

Job description

Description

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

Fully Remote (U.S. Only)

This is a fully remote position, allowing you to work from home or location of record within the U.S. with no in-office requirements. You must be available five days per week during designated work hours. The work arrangement for this role is subject to change based on business needs and individual performance. This may include adjustments to on-site requirements or schedule expectations, as necessary.

Position Overview

The primary function of the Team Lead is the overall management of the operations for their designated team. This includes providing leadership, coaching, training, and mentoring to their team, ensuring all critical aspects of department issues are met and resolved appropriately. The Team Lead will meet with and provide coaching and feedback to their employees around areas of improvement and identify areas of success. The Team Lead will be instrumental in assisting management by providing feedback on staff performance, client issues, and actions to be taken to improve the department and maintain success. The Team Lead must be able to identify and effectively communicate areas of training improvements and common performance deficits, as well as offer praise and positive promotion of a job well done.

Primary Responsibilities

• Supervise the work of their assigned team on a day-to-day basis which may include the delegation of work assignments
• Act as a liaison to other groups and departments to support team initiatives, and provide guidance on client expectations and timelines driving to a successful resolution
• Identify and work to remove obstacles that team members face in accomplishing their tasks
• Assist with hiring and onboarding new team members
• Provide training and assist with coaching and development of new and existing team members
• Facilitate business or team update communications through regularly occurring meetings, 1:1s or team huddles
• Provide input and recommendations to managers in the areas of performance management, promotional opportunities, employee terminations and performance issues which are generally followed by the manager
• Compile performance metrics for team to be delivered to leadership
• Develop and collaborate with leadership on best practices and ways to improve the team’s performance
• Lead team initiatives and execute on strategy
• Represent Tech Ops in cross team client escalations/departmental issues and strategize on solution ideas
• Occasional Travel may be required
• All other duties as assigned by Manager

Education And Experience

• Bachelor’s degree required
• At least 2 years of experience in a lead or mentor position required
• At least 3 years of experience in Payroll and HR industry required
• Strong technical aptitude
• Comfort/experience communicating with Executive level leadership internally or client facing
• Lean Six Sigma experience preferred??
• Demonstrated ability to thrive in an autonomous environment with minimal direction
• A client first mentality and ability to demonstrate and teach excellence in client facing interactions.??
• Thought leadership in terms of looking beyond the technology and considering the value technology creates for our customers

Physical Requirements

• Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
• Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.

Additional Criteria For General Ledger

• Bachelor’s degree in Accounting, Computer Science, Information Systems, or equivalent work experience
• Experience with journal entries and Accounts Payable preferredUnderstanding of cost and labor allocations
• Knowledge of data retrieval from a relational database a plus.
• Experience with Paylocity’s Payroll product strongly preferred
• Prior experience in an accounting role.

Additional Criteria For Customs

• Bachelor’s degree preferred Computer Science, CIS, MIS or equivalent work experience
• Experience with Paylocity’s Payroll product strongly preferred

Additional Criteria For Integrations

• Knowledge of data retrieval from a relational database is a strong plus
• Experience with XML and EDI/File receipt/transmissions is a plus

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact [e-mail]. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.

The pay range for this position is $61,500 - $80,000/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location.