Lead e-Billing Specialist

Benesch; Columbus (OH); Hybrid; USD 95,000 - 130,000; Full time

Job summary

Benesch is seeking a Lead e-Billing Specialist in our Columbus office. The role is hybrid with work-from-home flexibility and requires 5+ years in law firm e-Billing to oversee daily operations and mentor the team.

You will coordinate with Billing, Collections, and Client Value to ensure accurate, timely invoices and compliance with guidelines, while driving continuous improvement across platforms.

Qualifications

• Minimum of five years of law firm e-Billing experience.
• Experience with multiple e-Billing platforms (Legal Tracker, CounselLink, TyMetrix360).
• Strong knowledge of LEDES formats, UTBMS codes, and OCG compliance.
• Aderant and BillBlast experience strongly preferred.
• Prior leadership or team oversight experience required.
• Experience training others and maintaining process documentation preferred.
• Effective communication and critical thinking skills.
• Ability to manage deadlines and maintain accuracy under pressure.
• Proficiency in Excel, Word, and billing software platforms.
• Overtime flexibility as needed.

Responsibilities

• Provide daily direction and task prioritization for e-Billing team members.
• Assign work based on urgency, deadlines, and workload.
• Oversee invoice submissions across multiple e-Billing platforms.
• Ensure invoice compliance with OCGs, rate arrangements, and client restrictions.
• Manage client billing exceptions, rejections, and appeals; act as escalation point.
• Monitor metrics such as submission cycle times and rejection rates.
• Train and mentor team members on platform functionality and firm standards.
• Maintain standardized e-Billing workflows and documentation.
• Develop internal SOPs and billing process documentation.
• Coordinate with Client Value to implement rates and billing structures.
• Identify workflow inefficiencies and partner on improvements.
• Serve as SME on e-Billing platforms, including LEDES formats.
• Communicate with attorneys, clients, and internal teams to resolve issues.
• Perform other duties as assigned.

Skills

e-Billing experience

Legal Tracker

LEDES

OCG compliance

Leadership

Training

Communication

Deadline management

Excel

Word

Billing software

Tools

Legal Tracker

CounselLink

TyMetrix360

BillBlast

Aderant

LEDES formats

Job description

Who We Are

At Benesch we pride ourselves on exceeding expectations and building trust not only with our clients but with our employees - Benesch's #1 asset. Committed to providing not only the highest level of legal service to our clients, Benesch also aspires to create a positive work environment for our employees. Our Firm continues to earn placement on Chicago and Cleveland's Top Workplaces list, along with Cleveland's NorthCoast 99 Top Workplaces rankings. We also continue to advance on the AmLaw 125 list, placing us among the top 125 law firms in the country.

Benesch is proud to be recognized for being a Firm that attracts and retains top talent - making Benesch a great place to work. We offer a hybrid schedule, career development and growth, transparent and visible leadership teams, and a place where diversity, equity and inclusion is celebrated. In addition, the Firm offer s a full array of benefits which can be viewed at www.mybeneschbenefits.com.

Working with Us - Come and "Be Benesch!"

We are one of the fastest growing firms in the nation, and have offices in Cleveland, Chicago, Columbus, San Francisco, New York City, and Wilmington. We continue to expand our geographic footprint and value the talent that comprises each of our locations.

Benesch is proud to announce the opening for a Legal Billing Specialist in our Columbus office! This position is hybrid and has work from home flexibility.

Position Summary

Do you have 5 or more years of e-Billing experience in a law firm? Are you looking for a position that will allow you to utiliize your experience to help a team grow and provide mentorship and direction to others? Then you may be interested in our Lead e-Billing Specialist opportunity. This role is perfect for a natural problem solver with a background in legal e-billing who is detail-oriented and desires a strong sense of accomplishment at the end of the day. Join Benesch and play a pivotal role in shaping the financial success of our organization.

The Lead e-Billing Specialist is responsible for overseeing daily e-Billing operations, supporting e-Billing specialists, and ensuring client invoice submissions are accurate, timely, and fully compliant with billing guidelines. This position serves as the primary escalation point for client electronic billing issues and system challenges, while also coordinating with internal teams such as Billing, Collections, and Client Value. The Lead e-Billing Specialist plays a key role in managing complex e-Billing platforms, enforcing workflow standards, and improving e-Billing performance across the firm.

Essential Functions

1. Provides daily direction and task prioritization for e-Billing team members.
2. Assigns work based on urgency, deadlines, and department workload.
3. Oversees invoice submissions across multiple e-Billing platforms (BillBlast, Legal Tracker, TyMetrix360, CounselLink, Brightflag, Collaborati, etc.).
4. Ensures invoice compliance with Outside Counsel Guidelines (OCGs), rate arrangements, client-specific restrictions, and vendor onboarding protocols.
5. Manages client billing exceptions, rejections, and appeals; serve as primary escalation point for client or internal billing issues.
6. Monitors key metrics such as submission cycle times, rejection rates, appeal outcomes, budget status, and accruals.
7. Trains and mentors e-Billing team members on platform functionality, compliance rules, and firm standards.
8. Maintains and enforces standardized e-Billing workflows and documentation.
9. Develops and maintains internal SOPs and site-specific billing process documentation.
10. Coordinates with Client Value team to implement approved rates, AFAs, and billing structures.
11. Identifies workflow inefficiencies and partner with e-Billing Supervisor to implement continuous improvement initiatives.
12. Serves as subject matter expert on e-Billing platforms, including LEDES formats, manual file handling, and billing software configuration.
13. Communicates professionally with attorneys, clients, and internal departments to resolve issues and support accurate billing.
14. Performs other duties as assigned.

Qualifications

The Lead e-Billing Specialist must have a minimum of five years of law firm e-Billing experience. Experience with multiple e-Billing platforms, including Legal Tracker, CounselLink, TyMetrix360, and similar systems. Strong knowledge of LEDES billing formats, UTBMS codes, and OCG compliance. Aderant and BillBlast experience strongly preferred. Prior leadership or team oversight experience required. Experience training others and developing or maintaining process documentation preferred. Effective communication and critical thinking skills. Ability to manage deadlines, prioritize competing demands, and maintain accuracy under pressure. Proficiency in Excel, Word, and billing software platforms. Flexibility to work overtime as needed.

Benesch is an equal opportunity employer. We strongly value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability (where applicant is qualified to perform the essential functions of the job with or without reasonable accommodations), medical condition, protected veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.

Applicants who are interested in applying for a position and require special assistance or an accommodation during the process due to a disability should contact the Benesch Human Resources Department by phone at 216-363-4578 or email Christine Watson at [e-mail].