Lead e-Billing Specialist

beneschlaw; Cleveland (OH); On-site; USD 78,000 - 95,000; Full time

Benefits offered by this job

Discretionary bonus

Comprehensive benefits package

Job summary

Benesch, located in Cleveland, Ohio, is seeking a Lead e-Billing Specialist with over five years of law firm e-Billing experience. This role involves overseeing e-Billing operations, ensuring compliance with billing guidelines, and supporting a team of specialists.

The ideal candidate will have strong leadership skills, knowledge of various e-Billing platforms like CounselLink and TyMetrix360, and the ability to manage billing exceptions effectively. A comprehensive benefits package and opportunities for mentorship are provided.

Qualifications

• Minimum five years of e-Billing experience in a law firm.
• Experience with multiple e-Billing platforms.
• Strong knowledge of LEDES billing formats and OCG compliance.
• Effective communication and critical thinking skills.
• Ability to manage deadlines and maintain accuracy under pressure.

Responsibilities

• Oversee daily e-Billing operations and support team.
• Ensure compliance with billing guidelines.
• Manage complex e-Billing platforms and enforce workflow standards.
• Train and mentor e-Billing team members.
• Coordinate with internal teams to resolve billing issues.

Skills

e-Billing experience

Leadership skills

Effective communication

Proficiency in Excel

Tools

Legal Tracker

CounselLink

TyMetrix360

Aderant

BillBlast

Job description

Position Summary

Do you have 5 or more years of e‑Billing experience in a law firm? Are you looking for a position that will allow you to utilize your experience to help a team grow and provide mentorship and direction to others? Then you may be interested in our Lead e-Billing Specialist opportunity. This role is perfect for a natural problem solver with a background in legal e‑billing who is detail-oriented and desires a strong sense of accomplishment at the end of the day. Join Benesch and play a pivotal role in shaping the financial success of our organization.

The Lead e‑Billing Specialist is responsible for overseeing daily e‑Billing operations, supporting e‑Billing specialists, and ensuring client invoice submissions are accurate, timely, and fully compliant with billing guidelines. This position serves as the primary escalation point for client electronic billing issues and system challenges, while also coordinating with internal teams such as Billing, Collections, and Client Value. The Lead e‑Billing Specialist plays a key role in managing complex e‑Billing platforms, enforcing workflow standards, and improving e‑Billing performance across the firm.

Essential Functions

1. Provides daily direction and task prioritization for e‑Billing team members.
2. Assigns work based on urgency, deadlines, and department workload.
3. Oversees invoice submissions across multiple e‑Billing platforms (BillBlast, Legal Tracker, TyMetrix360, CounselLink, Brightflag, Collaborati, etc.).
4. Ensures invoice compliance with Outside Counsel Guidelines (OCGs), rate arrangements, client‑specific restrictions, and vendor onboarding protocols.
5. Manages client billing exceptions, rejections, and appeals; serves as primary escalation point for client or internal billing issues.
6. Monitors key metrics such as submission cycle times, rejection rates, appeal outcomes, budget status, and accruals.
7. Trains and mentors e‑Billing team members on platform functionality, compliance rules, and firm standards.
8. Maintains and enforces standardized e‑Billing workflows and documentation.
9. Develops and maintains internal SOPs and site‑specific billing process documentation.
10. Coordinates with Client Value team to implement approved rates, AFAs, and billing structures.
11. Identifies workflow inefficiencies and partners with e‑Billing Supervisor to implement continuous improvement initiatives.
12. Serves as subject matter expert on e‑Billing platforms, including LEDES formats, manual file handling, and billing software configuration.
13. Communicates professionally with attorneys, clients, and internal departments to resolve issues and support accurate billing.
14. Performs other duties as assigned.

Qualifications

The Lead e‑Billing Specialist must have a minimum of five years of law firm e‑Billing experience. Experience with multiple e‑Billing platforms, including Legal Tracker, CounselLink, TyMetrix360, and similar systems. Strong knowledge of LEDES billing formats, UTBMS codes, and OCG compliance. Aderant and BillBlast experience strongly preferred. Prior leadership or team oversight experience required. Experience training others and developing or maintaining process documentation preferred. Effective communication and critical thinking skills. Ability to manage deadlines, prioritize competing demands, and maintain accuracy under pressure. Proficiency in Excel, Word, and billing software platforms. Flexibility to work overtime as needed.

Salary

Salary range for this position is $78K to $95K.

Please note that quoted salary ranges are based on Benesch's good faith belief at the time of the job posting and are not a guarantee of what final salary offers may be. Base pay is based on market location and may vary depending on job‑related knowledge, skills, and experience. Base pay is only one part of the Total Rewards that Benesch provides to compensate and recognize our staff professionals for their work. Full‑time positions are eligible for a discretionary bonus and a comprehensive benefits package.

Equal Employment Opportunity Statement

Benesch is an equal opportunity employer. We strongly value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability (where applicant is qualified to perform the essential functions of the job with or without reasonable accommodations), medical condition, protected veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.

Applicants who are interested in applying for a position and require special assistance or an accommodation during the process due to a disability should contact the Benesch Human Resources Department by phone at 216-363-4578 or email Christine Watson at [e-mail].