Lead Donor Support Counselor

Jobtailor; Charlotte (NC); On-site; USD 65,000 - 85,000; Full time

Job summary

Jobtailor in the United States is seeking a Donor Counseling Specialist to support infectious disease and donor screening programs. The role focuses on sensitive donor interactions, deferred result notification, and follow-up testing coordination.

The candidate will develop educational materials, ensure accurate case files, and coach staff in donor education techniques. Travel may be required; a health science-related bachelor's degree and 5+ years of relevant experience are expected.

Qualifications

• Bachelor's degree in health science, biology, nursing or a related field required.
• Minimum 5 years of related hospital, laboratory, infectious disease or sexually transmitted disease clinic setting experience or equivalent combination of education and related experience required.
• Ability to work on a team.
• The ability to interact effectively with others is required.
• Intermediate to advanced level computer skills with Microsoft Office applications in a Windows environment is required.
• Some travel may be required.

Responsibilities

• Ensure donors with abnormal or unexpected test results are deferred and appropriately notified.
• Create education materials regarding risk behaviors, precautions and possible future implications to health providing appropriate community referrals to donors and coach counselors how to educate donors sensitively.
• Counsel blood donors who require the most tact and sensitivity, including where there are changes in eligibility status and eligibility for reentry testing.
• Identify where donor information gathered during counseling sessions require follow-up (such as identifying suspect products and retrieval, upgrading Deceased Donor Registration or notifying outside agencies of infectious disease risk).
• Manage follow-up studies and testing and ensure case files are accurately maintained.
• Support and supervise staff by assigning work, determining priorities, monitoring timelines, training, and ensuring team coverage for lunch and break periods.
• Prepare and deliver educational seminars to internal and external audiences.

Skills

Donor Counseling

Case File Management

Follow-Up Studies

Educational Material Creation

Health Risk Education

Education

Bachelor's degree in Health Science / Biology / Nursing

Tools

Microsoft Office

Windows OS

Job description

• Ensure donors with abnormal or unexpected test results are deferred and appropriately notified.
• Create education materials regarding risk behaviors, precautions and possible future implications to health providing appropriate community referrals to donors and coach counselors how to educate donors sensitively.
• Counsel blood donors who require the most tact and sensitivity, including where there are changes in eligibility status and eligibility for reentry testing.
• Identify where donor information gathered during counseling sessions require follow-up (such as identifying suspect products and retrieval, upgrading Deceased Donor Registration or notifying outside agencies of infectious disease risk).
• Manage follow-up studies and testing and ensure case files are accurately maintained.
• Support and supervise staff by assigning work, determining priorities, monitoring timelines, training, and ensuring team coverage for lunch and break periods.
• Prepare and deliver educational seminars to internal and external audiences.

Requirements

• Bachelor's degree in health science, biology, nursing or a related field required.
• Minimum 5 years of related hospital, laboratory, infectious disease or sexually transmitted disease clinic setting experience or equivalent combination of education and related experience required.
• Ability to work on a team.
• The ability to interact effectively with others is required.
• Intermediate to advanced level computer skills with Microsoft Office applications in a Windows environment is required.
• Some travel may be required.

Core Competencies

Demonstrates expertise in donor counseling and education, with a strong focus on sensitivity and tact in communication. Proficient in managing follow-up studies and maintaining accurate case files while supporting and supervising team members.

Highest-signal resume keywords

• Bachelor's Degree In Health Science
• 5 Years Experience In Hospital Or Laboratory Setting
• Donor Counseling
• Microsoft Office Applications
• Team Collaboration

ATS Optimization Keywords

Hard Skills

• Donor Counseling
• Case File Management
• Follow-Up Studies
• Educational Material Creation
• Health Risk Education

Soft Skills

• Sensitivity
• Effective Interaction
• Teamwork
• Supervision
• Communication

Industry Keywords

• Infectious Disease
• Sexually Transmitted Disease Clinic
• Deceased Donor Registration
• Community Referrals

Tools & Technologies

• Microsoft Office
• Windows Environment