Lead Donor Service Rep

Goodwill Keystone; York (York County); On-site; USD 30,000 - 40,000; Full time

Job summary

Goodwill Keystone is seeking a Lead Donor Service Representative to provide excellent service to donors while sorting and managing donated goods. This entry-level role requires physical strength and customer service skills, as well as a flexible schedule. Join a committed team dedicated to serving the community and promoting an environment of safety and respect.

Qualifications

• Ability to read, write, and do simple math.
• Must be able to lift up to 50 pounds frequently.
• Flexibility to work evenings and weekends.

Responsibilities

• Receives goods from the public and assists donors.
• Sorts donations and maintains cleanliness at donation sites.
• Completes daily logs and ensures security of the donation site.

Skills

Customer service

Physical strength

Good manners

Education

No formal education necessary

Job description

Join to apply for the Lead Donor Service Rep role at Goodwill Keystone

2 weeks ago Be among the first 25 applicants

Join to apply for the Lead Donor Service Rep role at Goodwill Keystone

Get AI-powered advice on this job and more exclusive features.

Position: Lead Donor Service Representative

Department: Donated Goods Retail

Reports to: Store Manager

Status: Non-Exempt

Goodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. This is because we celebrate the diversity of thought, the richness of the human experience and the desire to reflect the communities we serve.

Summary

To provide excellent service to donors at various sites. To receive and sort goods from donors and to assist in all areas of the transportation department or store as needed.

Duties And Responsibilities

• Receives goods from the general public:
• Greets and assists donors by providing information; unloads donations; offers and provides receipts; determines what is acceptable according to criteria; rejects unusable items tactfully as per training; provides tax information as per guidelines.
• Maintains excellent public relations at all times.
• Sorts donations into proper containers and removes trash. Applies labels to containers to ensure accurate distribution.
• Completes all necessary paperwork such as daily donor logs, donor receipts, etc.
• Keeps donation sites clear and clean at all times.
• Supervises site to ensure flow of materials. Supervises employees assigned to donation site and reports problems or concerns to Retail District Director. Assists in appraising employees assigned to the site.
• Opens and closes facility as needed. Ensures the security of building and all equipment.
• Promotes an environment of workplace safety. Assures that duties are performed in a safe manner and safety requirements are adhered to.
• Communicates progress, problems, and concerns to the Store Manager.
  

Positions Supervised

This position is not a supervisory position; however, oversight of team includes coaching, training and development of team members. All supervisory duties including, but not limited to hiring, disciplinary action, performance reviews presentation and termination are the responsibilities of Store Manager.

Donor Service Representative

#INDGLP

Education And Experience

• Must be 18 years old (responsible for equipment operation).
• No formal education necessary.
  
  

Skills/Abilities/Qualifications

• Ability to read, write and do simple math.
• The individual should possess the strength necessary to handle materials.
• A neat appearance and good manners are essential.
• Must be able to lift up to 50 pounds frequently.
• Must be able to work a flexible schedule to include evenings and weekends.
  
  

Physical Requirements

• Ability to push and pull various carts requiring a force of 50 pounds a distance of 100 feet for 25% of the shift.
• Ability to push and pull manual pallet jacks with gaylords or other material requiring a force of 60 pounds a distance of 100 feet for 25% of the shift.
• Ability to lift 50 pounds from ground level to waist level at least 80 times during the course of an entire shift.
• Ability to repeatedly bend forward or to the side 60 degrees to remove or place items into various carts and gaylords for 50% of the shift.
• Ability to step up 24 inches onto forklifts and/or onto the lift forks slots of trash dumpsters up to 25% of shift.
• Ability to raise hands above the head to open trash dumpsters for 10% of the shift.
• Ability to stand continuously for more than 75% of the shift.
• Visual and hearing acuity (with correction) that meets standard vision and hearing test criteria.
• Note: This applies to powered industrial equipment operators only.
• Possession of a forklift license or the ability to become certified as a forklift operator.
• Note: This applies to powered industrial equipment operators only.
  

Goodwill Keystone Area is an Equal Opportunity Employer and is committed to complying with all federal, state, and local laws that prohibit discrimination in employment. We provide equal employment opportunities to all qualified individuals without regard to disability or status as a protected veteran.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Non-profit Organizations

Referrals increase your chances of interviewing at Goodwill Keystone by 2x

Sign in to set job alerts for “Service Representative” roles.

Customer Service Representative - State Farm Agent Team Member

York, PA $41,000.00-$100,000.00 5 months ago

Future Opening: Customer Relations Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Harrisburg, PA $40,000.00-$50,000.00 1 year ago

York, PA $38,000.00-$52,000.00 2 weeks ago

Customer Service Representative - State Farm Agent Team Member

Mechanicsburg, PA $40,000.00-$45,000.00 5 months ago

Customer Relations Representative - State Farm Agent Team Member

Harrisburg, PA $50,000.00-$65,000.00 2 weeks ago

Customer Service Representative - Health Care Business - Ops

Customer Service Representative (Change of Agent) - Remote USA

Mechanicsburg, PA $17.00-$19.00 3 weeks ago

Field Service Representative (7am-3pm) - 4589

Call Center Customer Service Representative

Route Service Representative (4-Day Workweek)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.