Lead Donation Attendant, Retail Donation Center

Goodwill of Central & Northern Arizona; Union Hills (MD); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Medical plans

Health Reimbursement Account (HRA)

Dental plans

Vision plan

401K

Life Insurance

Employee Assistance Program (EAP)

Paid Time Off / Holidays

Job summary

Goodwill of Central and Northern Arizona is seeking an on-site Operations Associate in Glendale, AZ. The role focuses on daily operational decisions, training support, and ensuring a positive customer and donor experience across locations.

You will travel between sites to support onboarding, partner with departments, and help maintain brand standards while contributing to process improvements and cost savings.

Qualifications

• High School education or equivalent work experience
• 6 months customer service experience
• Strong communication skills, both written and verbal
• Ability to be trained and take direction
• Must be at least 18 years of age or older
• Ability to speak and read English proficiently
• Valid Arizona drivers' license and clean MVR
• Ability to pass a background check and drug screen, where applicable for position

Responsibilities

• Makes routine day-to-day operational decisions within area of responsibility and communicates significant issues to managers
• Helps ensure team members provide excellent service and a positive experience across operations
• Travels between locations to support training and onboarding and ensure consistent execution of programs
• Supports onboarding and training with resources, guidance, and hands-on support
• Supports day-to-day RDC operations including donor needs and loss prevention
• Ensures locations are clean, safe, and reflect brand standards
• Identifies opportunities for process improvements and cost savings
• Assists with de-escalation and resolution of customer situations with management involved as needed
• Collaborates with internal departments to support training, reporting, and department goals
• Supports team member development through training and performance feedback
• Provides accurate documentation to support manager decisions
• Participates in culture initiatives and change management
• Maintains regular in-person attendance for hands-on support across locations
• Models Core Values: Trust, Collaboration, Engagement, Ownership, Innovation
• Maintains donation counts and completes routine audits with reporting for accountability
• Performs other related duties as assigned

Skills

Customer Service

Communication

English Proficiency

Team Player

Complaint Handling

Education

High School Diploma or equivalent

Job description

8251 W Union Hills Dr Glendale Arizona, 85308, [phone] Starting Pay :$15.67 Hourly

Essential Duties and Responsibilities

• Makes routine day-to-day operational decisions within the assigned area of responsibility, adjusts priorities as needed to support business goals and operational effectiveness, and communicates significant issues, trends, and recommended follow-up to managers.
• Helps ensure Team Members are equipped to provide excellent service and a consistent, positive experience across all assigned operations.
• Travels between locations as needed to support business needs, provide training and onboarding support, maintain internal partnerships, and ensure consistent execution of operational programs and procedures.
• Supports effective onboarding and training of Team Members by ensuring they receive the appropriate resources, guidance, mentorship, and hands‑on support needed to perform their duties in accordance with company standards and procedures.
• Supports day‑to‑day RDC operations, including Team Member and donor needs, site coverage, premises maintenance, product management, loss prevention, and adherence to overall operational standards.
• Ensures assigned locations are clean, well‑kept, safe, secure, and reflective of company and brand standards.
• Identifies opportunities for process improvement and cost savings by evaluating current procedures, sharing best practices, supporting implementation of improvements, and helping Team Members effectively utilize tools, systems, and automation.
• Supports the de‑escalation and resolution of customer situations by providing guidance, and appropriate follow‑up, involving upper management when necessary.
• Collaborates with Transportation and other internal departments, including Retail, Home Pickup, Finance, HR, and Learning & Development, to support training, communication, reporting, and overall department goals.
• Supports Team Member development through ongoing training, onboarding, knowledge reinforcement, performance feedback, and identification of additional development opportunities.
• Provides accurate documentation and reporting to support manager decisions when needed.
• This role does not perform formal performance management or make independent employment decisions.
• Plays an active role in company culture initiatives and change management by communicating changes effectively, reinforcing expectations, supporting Team Members through transitions, and helping ensure consistent adoption of new processes and procedures.
• Maintains regular and consistent in‑person attendance to provide hands‑on operational, training, and onboarding support across assigned locations.
• Models and reinforces Core Values: Trust, Collaboration, Engagement, Ownership, and Innovation.
• Supports donation accuracy by entering donation counts daily, completing routine audits, identifying discrepancies, and providing accurate reporting to support operational accountability and manager follow‑up when needed.
• Performs other related duties as assigned.

Minimum Qualifications

• High School education or equivalent work experience
• 6 months customer service experience
• Strong communication skills, both written and verbal
• Ability to be trained and take direction
• Must be at least 18 years of age or older
• Ability to speak and read English proficiently
• Valid Arizona drivers' license and clean MVR
• Ability to pass a background check and drug screen, where applicable for position

Reasonable Accommodation Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Benefits

• 5 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• 3 Dental Plans
• Vision Plan
• 401K
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off; Sick and Vacation
• Paid Holidays

These are just a few highlights of our key benefit offerings!

About Us

Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities.

Goodwill provides no‑cost career development, training, and education services to help individuals build a better life for themselves and their families.

Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation.

Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other.

With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.

Equal Opportunity Employer

Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.

Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws.

Please contact Goodwill of Central and Northern Arizona at 1‑833‑624‑0920 option 6 or [e-mail] if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.

For questions about your application or employment with Goodwill of Central and Northern Arizona, please contact our Candidate Support Line at 1‑833‑624‑0920, option 5.