Lead Documentation Specialist

AdaptHealth; États-Unis; Sur place; USD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision coverage

401(k) with company match

Paid time off incl. 6 holidays

Employee stock purchase plan

Résumé du poste

AdaptHealth is seeking a Lead Documentation Specialist to oversee the physician paperwork workflow and ensure timely, compliant processing across regions. You will influence day-to-day activities and build processes that treat physicians as customers.

The role demands leadership, regulatory understanding, and the ability to collaborate with multiple teams to maintain smooth documentation flows.

Qualifications

• Four years of health care administrative, financial, or insurance customer service experience.
• Experience in roles within insurance, health care, or Medicare-certified services.
• High school diploma required; associate degree preferred.

Responsabilités

• Lead the documentation workflow for physician paperwork, ensuring timely processing.
• Ensure compliance with regulatory requirements and SOPs.
• Oversee staff and improve processes to reduce backlogs.
• Collaborate with regional teams to standardize documentation.
• Develop and revise SOPs as needed.

Connaissances

Leadership

Decision making

Detail oriented

Communication

Customer service

MS Office

Prioritization

Data systems

Formation

High school diploma

Associate degree preferred

Outils

Microsoft Office

Description du poste

About AdaptHealth

At AdaptHealth we offer full-service home medical equipment and related services that empower patients to live their best lives – beyond the hospital and at home.

With supporting locations across the nation, AdaptHealth is the vital link in the healthcare ecosystem that bridges the gap between patients, providers, and high-quality, compassionate care.

If you’re passionate about making a meaningful and lasting difference in the lives of patients, we invite you to explore a career with AdaptHealth.

Job Type

Full-time

Description

The Lead Documentation Specialist is responsible for leading the overall operational process for physician related paperwork. Ensures day‑to‑day activities related to follow up processes for the flow of work that occurs within the team. Makes decisions in accordance with compliance and regulatory requirements and maintains a focus on building processes that treat our physicians as customers. Works with others in the regions and across the organization to ensure documents are received and processes are followed.

The Adapt Difference

• Commitment to Our People – Support, Development, and Advancement Opportunities
• Competitive Compensation and Incentives
• Comprehensive Total Rewards & Benefits
• Industry-Leading Care & Innovation
• Responsible Environmental Stewardship

Position Summary

The Lead Documentation Specialist is responsible for leading the overall operational process for physician related paperwork. Ensures day‑to‑day activities related to follow up processes for the flow of work that occurs within the team. Makes decisions in accordance with compliance and regulatory requirements and maintains a focus on building processes that treat our physicians as customers. Works with others in the regions and across the organization to ensure documents are received and processes are followed.

Job Duties

• Assists in the achievement of company goals and objectives by encouraging and facilitation cross-departmental initiatives and cooperation.
• Looks for more efficient ways for staff to complete work, eliminates unnecessary activities while maintaining integrity around compliance standards, financial goals.
• Ensures departmental compliance with quality improvement initiatives and objectives include our corporate compliance program and goals.
• Directly oversees staff doing the work to get required physician paperwork and other documents returned timely.
• Works with appropriate region on the upfront processes that impacts timeliness of getting paperwork through the system.
• Ensures physician services processes are smooth and timely and that we are as easy as possible to do business with from a paperwork perspective.
• Creates and revises standard operating procedures (SOP’s) as necessary and ensuring SOP’s are followed.
• Works with members of the sales team, or others, to on-board physicians to electronic documentation as defined by the organization.
• Responsible for the success of physician services initiatives and pending revenue goals.
• Ensures the day-to-day activities are completed with no backlogs.

Competency, Skills And Abilities

• Leadership Skills
• Decision Making
• Strong analytical and problem-solving skills with attention to detail
• Excellent verbal and written communication
• Excellent customer service skills
• Proficient computer skills and knowledge of Microsoft Office
• Ability to prioritize and manage multiple projects
• Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction

Requirements

Minimum Job Qualifications

• High school diploma required, associates degree preferred
• Four (4) years work related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry
• Exact job experience is management experience within insurance company, health care organization, pharmacy that routinely bills insurance or provides HME, IC or HH (Medicare certified) services

Total Rewards & Benefits Program

• Comprehensive medical, dental and vision coverage (eligible first of the month following hire)
• 401(k) with company match
• Paid Time Off Plans including 6 paid holidays
• Employee Stock Purchase Plan
• Paid Parental Bonding Leave
• Short and Long-term Disability Insurance
• Life and AD&D Insurance
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• CVS Minute Clinic and Teledoc access
• Spousal Advantage Reimbursement Plan
• Identity Theft Protection and Legal Plan
• Applicable waiting periods apply

Requirements Disclosure

• Company conducted Background Check is required for all roles
• Company conducted Motor Vehicle Record Check is required for driving roles
• Clinical roles require valid licensure/certification, where applicable

Legal Requirements

In accordance with Florida law, candidates applying for positions located in Florida are required to undergo background screening through the Florida Care Provider Background Screening Clearinghouse, as applicable. As required, we are providing all applicants with access to the Clearinghouse Education and Awareness website: https://info.flclearinghouse.com

In accordance with California law, candidates applying for positions located in California that require on-site presence at a Home Medical Device Retailer (HMDR) facility must obtain a California Department of Public Health (CDPH) Exemptee License. This license requires completion of state-approved training and a course completion certificate, as HMDR facilities are required to have an Exemptee physically present during all hours of operation in lieu of a pharmacist. Applicants must include proof of required training with their license application or disclose their intent to obtain. More information on the CDPH HMDR program and approved training options can be found here: Home Medical Device Retail Program.

EEO Statement

AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.