Lead Documentation Specialist

AdaptHealth LLC; États-Unis; À distance; USD 70 000 - 95 000; Plein temps

Avantages offerts par ce poste

Comprehensive Benefits (Medical,Dental

Vision

401(k) with company match

Employee Stock Purchase Plan

Short and Long-term Disability

Life and AD&D Insurance

FSA/HSA

Telemedicine access

Background checks as required

Résumé du poste

AdaptHealth LLC is hiring a Lead Documentation Specialist to oversee the physician paperwork workflow and ensure compliance with regulatory requirements. You will lead a team, optimize processes, and coordinate with regional teams to improve timeliness of documentation.

You will drive standard operating procedures, collaborate with sales to onboard physicians to electronic docs, and aim for smooth, timely physician services with clear customer focus.

Qualifications

• Four (4) years work related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management.

Responsabilités

• Lead the overall process for physician paperwork and ensure timely document flow.
• Ensure compliance with quality improvement and corporate compliance goals.
• Oversee staff handling physician paperwork and ensure timely returns.
• Collaborate with regions to improve upfront processes impacting timeliness.
• Streamline physician services processes to ease doing business on paperwork.

Connaissances

Leadership

Decision Making

Analytical

Communication

MS Office

Prioritization

Tech Aptitude

Description du poste

All Jobs > Lead Documentation Specialist

At AdaptHealth we offer full-service home medical equipment and related services that empower patients to live their best lives - beyond the hospital and at home.

With supporting locations across the nation, AdaptHealth is the vital link in the healthcare ecosystem that bridges the gap between patients, providers, and high-quality, compassionate care.

If you’re passionate about making a meaningful and lasting difference in the lives of patients, we invite you to explore a career with AdaptHealth.

The Adapt Difference

• Commitment to Our People - Support, Development, and Advancement Opportunities
• Competitive Compensation and Incentives
• Industry-Leading Care & Innovation

Position Summary

The Lead Documentation Specialist is responsible for leading the overall operational process for physician related paperwork. Ensures day-to-day activities related to follow up processes for the flow of work that occurs within the team. Makes decisions in accordance with compliance and regulatory requirements and maintains a focus on building processes that treat our physicians as customers. Works with others in the regions and across the organization to ensure documents are received and processes are followed.

Job Duties:

• Assists in the achievement of company goals and objectives by encouraging and facilitation cross-departmental initiatives and cooperation.
• Looks for more efficient ways for staff to complete work, eliminates unnecessary activities while maintaining integrity around compliance standards, financial goals.
• Ensures departmental compliance with quality improvement initiatives and objectives include our corporate compliance program and goals.
• Directly oversees staff doing the work to get required physician paperwork and other documents returned timely.
• Works with appropriate region on the upfront processes that impacts timeliness of getting paperwork through the system.
• Ensures physician services processes are smooth and timely and that we are as easy as possible to do business with from a paperwork perspective.
• Creates and revises standard operating procedures (SOP's) as necessary and ensuring SOP's are followed.
• Works with members of the sales team, or others, to on-board physicians to electronic documentation as defined by the organization.
• Responsible for the success of physician services initiatives and pending revenue goals.
• Ensures the day-to-day activities are completed with no backlogs.

Competency, Skills and Abilities:

• Leadership Skills
• Decision Making
• Strong analytical and problem-solving skills with attention to detail
• Excellent verbal and written communication
• Proficient computer skills and knowledge of Microsoft Office
• Ability to prioritize and manage multiple projects
• Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction

Requirements

Minimum Job Qualifications:

• Four (4) years work related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry
• Exact job experience is management experience within insurance company, health care organization, pharmacy that routinely bills insurance or provides HME, IC or HH (Medicare certified) services

Total Rewards & Benefits Program

• Comprehensive medical, dental and vision coverage (eligible first of the month following hire)
• 401(k) with company match
• Employee Stock Purchase Plan
• Short and Long-term Disability Insurance
• Life and AD&D Insurance
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• CVS Minute Clinic and Teledoc access
• Identity Theft Protection and Legal Plan

*Applicable waiting periods apply

Requirements Disclosure

• Company conducted Background Check is required for all roles
• Company conducted Motor Vehicle Record Check is required for driving roles
• Clinical roles require valid licensure/certification, where applicable

In accordance with Florida law, candidates applying for positions located in Florida are required to undergo background screening through the Florida Care Provider Background Screening Clearinghouse, as applicable. As required, we are providing all applicants with access to the Clearinghouse Education and Awareness website: https://info.flclearinghouse.com

In accordance with California law, candidates applying for positions located in California that require on-site presence at a Home Medical Device Retailer (HMDR) facility must obtain a California Department of Public Health (CDPH) Exemptee License. This license requires completion of state-approved training and a course completion certificate, as HMDR facilities are required to have an Exemptee physically present during all hours of operation in lieu of a pharmacist. Applicants must include proof of required training with their license application or disclose their intent to obtain. More information on the CDPH HMDR program and approved training options can be found here: Home Medical Device Retail Program.

AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.