Lead Dockhand

Suntex Marinas; Pasadena (MD); On-site; USD 21,000 - 30,000; Full time

Job summary

Suntex Marinas is seeking a Lead Dockhand to greet guests, supervise dock hands, and coordinate boating services at the marina. You will help manage dock operations, ensure safety, and maintain a welcoming, clean environment for members and visitors.

The role emphasizes guest service, teamwork, safety compliance, and the ability to adapt to marina needs, including weekend hours and varying weather conditions.

Qualifications

• Must have prior experience as a dockhand.
• Ability to work independently to achieve goals and targets.
• Some knowledge of marina operations or willingness to be trained in them.
• Proven track record or innate ability to interface with customers positively and successfully.

Responsibilities

• Assist with leading a team of dock hands and supervising related operations.
• Assist customers and guests with general boating needs per the direction of the Dockmaster including but not limited to securing boats to docks, black water pump out, waste disposal, and general facility sanitation.
• Provide the highest level of guest service creating the best and most memorable experience for both customers and members.
• Comply with all OSHA and environmental regulations, adhering to all site rules, processes, policies, and expectations, including proper wear of PPE as required for a specified task or work area.

Job description

JOB Posting

JOB TITLE: Lead Dockhand

DEPARTMENT: Docks

REPORTS TO: Dockmaster or General Manager

Position Purpose

The Lead Dockhand may be the first person our guests interact with when arriving to the marina. It is important that they deliver a superior marina experience to all our guests. Lead dock hands assist the Dockmaster and direct Dockhands in all duties related to the marina. Doing so while being friendly, positive, and accommodating, they also keep the area clean, safe, and well maintained.

DUTIES AND RESPONSIBILITIES

• Assist with leading a team of dock hands and supervising related operations


• Assist customers and guests with general boating needs per the direction of the Dockmaster including but not limited to securing boats to docks, black water pump out, waste disposal, and general facility sanitation


• Provide the highest level of guest service creating the best and most memorable experience for both customers and members


• Comply with all OSHA and environmental regulations, adhering to all site rules, processes, policies, and expectations, including proper wear of PPE as required for a specified task or work area

EDUCATION AND EXPERIENCE

• Must have prior experience as a dockhand


• Ability to work independently to achieve goals and targets


• Some knowledge of marina operations or willingness to be trained in them


• Proven track record or innate ability to interface with customers positively and successfully

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

• Must be able to independently lift, carry, push, and pull up to thirty (30) pounds


• Must be able to swim or be willing to wear a personal flotation device in instances of emergency


• Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally


• Must be able to work flexible hours based on the needs of the property to include weekends and holidays as needed.

STATEMENT OF PURPOSE

This document provides descriptive information about the above Suntex Marinas position. Work actually performed by incumbents in this position may vary. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position. An individual’s ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. Suntex Marinas reserves the right to make changes to this document as deemed necessary without providing advance written notice.

Suntex Marinas provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other consideration made unlawful by federal, state, or local laws. Suntex Marinas is committed to providing reasonable accommodation for qualified applicants, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act.