Lead Dispensary Tech

Ayr Wellness; Woodmere (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

Ayr Wellness in Woodmere, Ohio is seeking a Lead Dispensary Technician to lead the dispensary team, ensuring quality customer service and compliance with regulations. The ideal candidate has a strong background in customer service and demonstrates a commitment to fostering an exceptional customer experience.

Responsibilities include coordinating customer orders, resolving queries, and driving sales by creating a welcoming environment. Applicants must hold a high school diploma and have at least 2 years of experience in retail or customer service.

Qualifications

• Must be able to communicate effectively with customers/caregivers and team members.
• Prior customer service experience in a hospitality, pharmacy, customer services or retail environment.
• Must meet age requirement as outlined by state cannabis agency.

Responsibilities

• Lead the dispensary team in delivering quality customer experience.
• Resolve customer questions and ensure satisfaction.
• Fulfill customer orders accurately using POS systems.

Skills

Customer service

Communication

Team leadership

Education

High School Diploma or GED

Job description

Job Summary

The Lead Dispensary Technician is responsible for leading the dispensary team by setting personal examples that continuously improves all quality, training, and customer experience programs. This position is accountable for executing initiatives that facilitate the achievement of all sales and customer experience goals. The ideal candidate is a business process oriented professional with demonstrated success in implementing continuous improvements that enhance efficiency and customer experience.

Duties and Responsibilities

• Provides knowledge, expertise, guidance, and a personalized experience to each customer by explaining potential benefits of the Premium Cannabis products offered.
• Ensures customer questions or concerns are resolved quickly and completely. Communicates any requests or unresolved concerns to management immediately.
• Accountable for accurately receiving, coordinating, and fulfilling customer orders by utilizing the Point of Sale (POS) and inventory tracking systems in compliance with company, local, and state policies.
• Adapts to varied sales volume and stays active by initiating continued learning activities, creating an engaging environment, and assisting in keeping the dispensary properly stocked, clean, tidy and in operating order while keeping a "Customer first" acuity.
• Meets/exceeds day to day sales metrics by following the customer experience selling cycle with tailored product suggestions. This includes meeting individual and team centric sales targets within each dispensary.
• Assist management staff in ensuring all procedures are being followed to reflect regulatory and compliance standards.
• Assists is fostering a positive work environment, treating everyone with dignity and respect, while perpetuating a curiosity for "everything cannabis".
• Performs other duties as assigned by Management staff.
• Take pride in the appearance of the store by ensuring all areas, including restrooms, are consistently clean, safe, and guest-ready.

Qualifications

• Must stay current and adhere to all policies and regulations of the state cannabis agency.
• Must meet age requirement as outlined by state cannabis agency.
• Able to pass all background checks as required by state cannabis agency.
• Able to accommodate scheduling that may include varied shifts, weekends and holidays.
• Maintain regular and punctual attendance.
• Must be able to communicate effectively with customers/caregivers and team members.
• Prior customer service experience in a hospitality, pharmacy, customer services or retail environment.

Education

High School Diploma or GED required

Experience

• Minimum 21 years of age (or as required by state regulations)
• Minimum 2 years’ experience with customer service in a fast-paced retail environment

Knowledge, Skills and Abilities

Customer Obsessed AYR: Dedicated to creating a remarkable experience for both internal and external customers; builds rapport and maintains meaningful and effective relationships creating trustful, authentic connections; viewed as a good listener and is easy to approach and talk to and is often in the know early in any given situation.

Relationship Building: Viewed as a truthful individual who shares authentic and constructive feedback in a respectful manner in the spirit of being a force for good; builds mutual respect and trust by listening, learning and acting with compassion to encourage others in discovering their genius; takes responsibility for mistakes and offers impactful solutions; recognizes personal strengths and weaknesses; seeks and openly welcomes feedback for continuous improvement and personal growth.

Functional/Technical skill: Possesses functional and technical knowledge and skills to perform at a high level of accomplishment; understands how their job function supports being a force for good.

Direct reports

No direct reports

Working conditions

• Work is primarily performed in a dispensary setting. The working area may be odorous at times and loud due to fans and filtration systems, fluctuating between cold and warm temperatures.
• Involves frequent contact with staff, vendors, and customers. Work may include dealing with law enforcement and occasional State inspectors.

Physical requirements

• The person in this position frequently communicates with customers and/or caregivers regarding medical conditions and symptoms. Must be able to exchange accurate information about product offerings.
• Frequently operates computer/POS system and other standard office equipment such as printers, phones, and photocopy machines.
• The person in this position must be able to remain in a stationary position when checking in customers or when operating the register.
• Constantly moves and transports dispensary products/totes up to 30 lbs. throughout the dispensary.
• Ability to twist, turn, bend, stand and walk as required to perform the duties associated with functioning as a dispensary agent.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Equal Employment Opportunity Statement

AYR Wellness is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, or any other protected status in accordance with applicable federal, state, and local laws.