Dispensary Tech

Ayr Wellness; Beachwood (OH); On-site; USD 19,286,400 - 27,441,792; Full time

Job summary

Ayr Wellness is hiring a Dispensary Technician in Ohio. You will interact with patients to deliver an exceptional experience, explaining product benefits and ensuring accurate orders through POS and inventory systems.

The role requires basic math, cash handling, and strong communication skills in a fast-paced dispensary environment. Prior cannabis or retail experience is a plus, with a 21+ age requirement and background checks.

Qualifications

• Must have basic math, computer, and cash handling skills.
• Ability to coordinate and problem-solve professionally.
• Must be 21+ and able to pass background checks.

Responsibilities

• Provide knowledge and a personalized experience to patients explaining benefits of products.
• Ensure patient questions are resolved quickly and clearly.
• Oversee patient intake and maintain confidential information.

Skills

Basic math

Cash handling

Customer service

Effective communication

Education

High school diploma/GED

Tools

POS systems

Inventory control systems

Job description

Company Description

Ayr Wellness is a leading U.S. multi‑state cannabis operator with more than 90 licensed retail locations across Florida, Massachusetts, Pennsylvania, Ohio, New Jersey, Nevada, and soon, Virginia. We cultivate, manufacture, and sell a broad portfolio of high‑quality cannabis products, proudly serving both medical patients and adult‑use consumers across our markets. At Ayr, our strength lies in our people. We’re re‑imagining how we work across every part of our business, looking for builders and doers to roll up their sleeves and shape what’s next. The cannabis industry is fast‑moving, complex, and full of opportunity. Together, we’re not only shaping a company, but also building the future of cannabis. We invite you to have a lasting impact while growing your career alongside a company positioned for long‑term success.

Job Summary

The Dispensary Technician is responsible for providing our patients with an extraordinary experience. Through meaningful interaction and knowledgeable answers, the Dispensary Technician fosters an environment that is compassionate, genuine, and respectful. Dispensary Technicians are expected to contribute to making their Dispensary a climate that encourages forward thinking, embraces inclusion, and practices generosity of spirit. AYR Wellness is dedicated to becoming the foremost provider of sustainably grown premium cannabis products to our communities.

Duties and Responsibilities

• Provide knowledge, expertise, guidance, and a personalized experience to each patient by explaining potential benefits of the Premium Cannabis products offered.
• Ensure patient questions or concerns are resolved quickly and completely. Communicate any requests or unresolved concerns to management immediately.
• Oversee patient intake process, ensuring that appropriate patient records and paperwork are submitted, and confidential information is maintained appropriately.
• Accurately receive, coordinate, and fulfill patient orders by utilizing the Point of Sale (POS) and inventory tracking systems in compliance with AYR Wellness, local, and state policies.
• Adapt to varied sales volume and stay active by initiating continued learning activities, creating an engaging environment, and assisting in keeping the dispensary properly stocked, clean, tidy and in operating order while maintaining a patient‑first acuity.
• Follow compliance practices and prevent the diversion of medical cannabis to anyone other than authorized patients.
• Assist in processing and monitoring floor stock and participate in daily inventory counts.
• Assist in fostering a positive work environment, treating everyone with dignity and respect while perpetuating a curiosity for everything cannabis.
• Perform opening and closing procedures.
• Act as the critical link between AYR Wellness and our patients by providing an amazing, stress‑free and helpful patient experience.
• Take pride in the appearance of the store by ensuring all areas, including restrooms, are consistently clean, safe, and guest‑ready.

Qualifications

• Must possess basic math, computer, and cash handling skills.
• Ability to coordinate and problem‑solve in a professional manner.
• Must be 21 years of age or older.
• Able to pass all background checks.
• Maintain regular and punctual attendance.
• Must be able to communicate effectively with patients/caregivers and team members.
• Experience with cash handling and POS/inventory control systems.
• Prior experience working in a high‑volume environment.

Education

High school diploma/GED required.

Experience

1–3 years’ experience working in retail or other customer service positions; cannabis experience is a plus.

Competencies (Knowledge, Skills and Attitude)

Customer obsessed – dedicated to creating a remarkable experience for customers, building rapport and maintaining meaningful and effective relationships, creating trustful, authentic connections; viewed as a good listener, easy to approach and talk to, and often in the know early in any given situation. Adaptable/flexible – effectively manages change and adjusts comfortably to new people and processes; multi‑tasks and handles ambiguity and stress well while remaining positive; bounces back quickly from challenging situations; asks for help when needed and stays focused on being a force for good. Learning on the fly – learns quickly when facing new problems; a relentless and versatile learner, open to change.

Direct Reports

No direct reports.

Working Conditions

• Able to accommodate scheduling that may include varied shifts, weekend, and some holidays.
• Able to escort and assist patients with disabilities in navigating the dispensary, consultation couches, registers, entrances and exits.

Physical Requirements

• Must be able to communicate with patients and/or caregivers regarding medical conditions and symptoms.
• Frequently operate computer/POS system and other standard office equipment such as printers, phones, and photocopy machine.
• Must be able to remain in a stationary position when checking in patients or when operating the register.
• Must be able to observe and assess patient entry via cameras and inspect patient IDs upon entry.
• Frequently communicate with other staff via Walkie Talkie or Headset.
• Constantly position self throughout sales transaction by maintaining the computer/POS, collecting product, and retail bags.
• Constantly move and transport dispensary products/totes up to 30 lb. throughout the dispensary.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

AYR Wellness is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, or any other protected status in accordance with applicable federal, state, and local laws.