Lead Dispensary Associate

Canopy USA; Worcester (MA); On-site; USD 24,796 - 26,174; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid parental leave

401(k)

Paid Time Off

Short/Long-term Disability

Employee Assistance Program

Life insurance

Pet insurance

FSA and HSA

Job summary

The Botanist in Worcester, MA is seeking a Lead Dispensary Associate to handle patient interactions, educate on products, and assist with inventory and cash tasks. This role includes cross-training in order fulfillment and responding to patient requests.

The position emphasizes strong customer service skills, confidentiality, and teamwork in a fast-paced dispensary environment. Evening and weekend shifts may be required.

Qualifications

• High school diploma or equivalent required; post-secondary education preferred.
• 2+ years in a fast-paced client-service environment (hospitality/retail preferred).
• State background check required.
• Experience with POS and office software desirable.
• Familiarity with medical marijuana helpful but not required.
• Strong phone and in-person customer service skills.
• Ability to manage cash and inventory accurately.

Responsibilities

• Greet members in person or by phone, schedule appointments, and oversee intake/renewals.
• Maintain member records in compliance with state law and company policy.
• Answer questions about the law and the company.
• Assist members in selecting medicine and advise on safe dosage.
• Support inventory and cash management daily and weekly.
• Maintain a clean, safe, welcoming environment.
• Other duties as assigned by the Dispensary Manager.

Skills

Customer service

Communication

Attention to detail

Teamwork

Confidentiality

Multitasking

Reliability

Ethical conduct

Education

High school diploma or equivalent

2+ years post-secondary education in related field

Tools

POS systems

Microsoft Excel

Office equipment operation

Job description

About the Role

The Lead Dispensary Associate is responsible for all Dispensary Associate duties and responsibilities including interacting with, educating, and advising patients face-to-face and by phone, record-keeping, assisting with inventory and cash management as well as interacting with local service providers. The Lead Dispensary Associate will be cross‑trained in all order fulfillment activities which includes preparing orders, entering product information, calling patients with product requests and admitting patients when the Security Guard is otherwise occupied.

How You’ll Make a Difference

• Greets members in person or on the phone; schedules appointments; oversees member intake and renewal procedures
• Maintains member records in compliance with State law and Company policy
• Answers questions about the law and the Company from members and others
• Assists members in selecting medicine; advises and educates them about safe dosage and other aspects of this medicine
• Assists the Dispensary Manager with inventory and cash management, daily and weekly
• Maintains a clean, safe, welcoming environment inside and outside the facility
• Other duties may be assigned by the Dispensary Manager according to Company needs

Requirements

• High school diploma or equivalent
• 2+ years of post‑secondary education in a related field preferred
• 2+ years’ experience in a fast‑paced client‑service intensive industry – hospitality and retail backgrounds preferred
• State mandated background check
• Computer and equipment operations necessary for running an office/retail center (POS systems; Word; Excel; office equipment such as copiers/telephone systems)
• Familiarity with history and varieties of medical marijuana preferred but not required
• Outstanding phone and in‑person customer service skills
• Thriving to perform job duties in a fast‑paced environment with the ability to stay even‑keeled in periods of stress
• Demonstrated proactivity, flexibility, adaptability and multi‑tasking
• Ability to maintain confidentiality and ethical conduct
• Skill in accurate cash management and inventory control
• Strong written and oral interpersonal communication skills
• Ability to effectively plan and prioritize
• Attention to detail
• Ability to work effectively as part of a team
• Absolute reliability and honesty

Compensation: $18.50-$19/hr

Perks & Benefits

• Full suite of medical, dental, and vision insurance
• Paid parental leave
• 401(k)
• Paid Time Off
• Short Term and Long‑Term Disability
• Employee Assistance Program
• Employee life insurance and supplemental life
• Spouse and child life and ADD&D
• Pet insurance
• FSA and HSA available (based on eligibility)

Schedule

• 5, 8‑hour shifts
• Night and weekend availability
• Subject to change as business needs

Work Environment and Physical Demands

• Must be able to work quickly but efficiently, while maintaining the integrity of the product
• Light to moderate lifting of up to 50 lbs; heavier weights with assistance
• Must be able to stand for prolonged periods of time
• Must adhere to facility general hygiene requirements
• Capacity to stay focused on the task at hand

E‑Verify Participation Notice

This employer participates in E‑Verify and will provide the federal government with the employee’s Form I‑9 information to confirm that they are authorized to work in the U.S.

Equal Opportunity Employer Statement

The Botanist is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status.