Lead Director, Health100 App - Digital Product

CVS Health; Massachusetts; Hybrid; USD 144,000 - 288,000; Full time

Job summary

CVS Health is seeking a Lead Director for the Health100 App - Digital Product to guide the strategic direction and open platform benefits experience for employer and payer clients. You will lead multiple product teams through ideation, development, launch, and ongoing enhancement to improve adoption and member experience.

You will collaborate with product, engineering, and design leaders to deliver value, apply user-centric principles, and use insights to drive decisions across stakeholders.

Qualifications

• 7+ years defining and executing product roadmaps for large-scale consumer or B2B digital products.
• 7+ years collaborating with engineering and design to deliver customer-centric solutions.
• 7+ years of data-driven prioritization and stakeholder influence.
• 5+ years in an agile environment leading decentralized teams.
• Proficiency in Jira, Confluence, Figma.

Responsibilities

• Develop and communicate a strategic roadmap for Health100 App partnerships.
• Lead end-to-end product lifecycle from ideation to launch.
• Ensure intuitive, engaging user experiences through design principles.
• Incorporate voice of the customer insights into digital solutions.
• Build relationships with healthcare providers, patients, internal teams, and leaders.
• Report OKRs, roadmaps, and progress regularly.

Skills

Product roadmaps

Team leadership

Agile methodologies

User-centric design

Stakeholder management

Data-driven decisions

Education

Bachelor's degree

Tools

Jira

Confluence

Figma

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

The Lead Director, Health100 App - Digital Product will be responsible for leading and executing the strategic direction of the Health100 App's open platform benefits experience including employer and payer client partnerships. This role leads the development and launch of key client integrations across several core features and oversees the end-to-end benefits experience for members in the app. You will lead multiple product teams in developing, launching, and evolving digital products that enhance adoption, improve member experiences, and deliver value to stakeholders. This role requires collaboration with product leads, engineering, and design leaders to create impactful solutions. The ideal candidate is a forward-thinking leader with a passion for solving complex challenges and a strong sense of ownership over the products and customer experiences they support.

In this role you will:

• Develop and communicate a strategic roadmap and vision for the Health100 App's open platform benefits experience including employer and payer client partnerships
• Lead the end-to-end product lifecycle from ideation through launch and continuous improvement
• Ensure digital products deliver intuitive, seamless, and engaging user experiences through user-centric design principles
• Keep a close pulse on the voice of the customer, identify insights and propose digital solutions.
• Build and maintain relationships with key stakeholders including healthcare providers, patients, internal teams, and leaders to ensure alignment and gather feedback.
• Foster a culture of continuous discovery, experimentation, and evidence-based decision-making.
• Regularly report on OKRs, roadmaps, and progress toward year-end goals.
• Identify efficiencies to accelerate time-to-value for customers in agile ceremonies and overall product delivery
• Manage and develop high-performing teams through feedback, coaching, and formal performance reviews.

Required Qualifications

10+ years of work experience which includes:

• A proven track record of 7+ years in defining and executing product roadmaps and strategies for large-scale consumers or B2B digital products, showcasing the ability to align product vision with business goals.
• 7+ years of experience in leading and collaborating effectively with engineering and design teams to deliver customer-centric solutions, ensuring product viability and value.
• Strong analytical skills with 7+ years of experience in leveraging data and customer insights to drive prioritization, measure outcomes, and influence key stakeholders effectively.
• A minimum of 5 years of experience working in an agile environment, with a demonstrated ability to lead decentralized teams.
• Proficiency in tools such as Jira, Confluence, Figma, and Agile methodologies

Preferred Qualifications

Experience leading Healthcare, PBM and or Employer digital products

• Excellent interpersonal, organizational, written, and verbal communication and presentation skills.
• Expert level business acumen and analytical skills.
• Experience driving and coordinating complex, cross-functional digital initiatives.
• MBA or advanced degree

Education

Bachelor's degree or Equivalent Work Experience

Pay Range

The typical pay range for this role is:

$144,200.00 - $288,400.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 11/14/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.