Lead Digital Care Virtual Patient Safety Companion

OSF HealthCare; Peoria (IL); On-site; USD 24,796 - 27,552; Full time

Job summary

OSF HealthCare seeks a Lead Virtual Patient Safety Companion within Digital Care to support daily operations, coordinate work, and guide teammates. You will help with onboarding, assign workloads, and serve as a liaison with facility leadership.

This role also performs Digital Care Companion duties as needed. Required are a high school diploma or GED and at least 6 months of Safety Companion experience, plus strong communication, analytical skills, and proficiency in Microsoft Office.

Qualifications

• High school diploma or GED required.
• At least 6 months of experience as a Safety Companion.
• Excellent interpersonal and communication skills.
• Solid computer skills, including Microsoft Office.
• Strong analytical and problem-solving skills with attention to detail.
• Proven ability to multitask and prioritize simultaneous situations.
• Excellent telephone etiquette; communicate compassionately with patients.
• Ability to follow detailed written and oral instructions.

Responsibilities

• Coordinate daily workflows and provide training for Digital Care Virtual Patient Safety Companions.
• Assist with onboarding and workload assignment under department leadership.
• Serve as the primary communication point with facility leadership as needed.
• Perform Digital Care Companion duties as required.

Skills

Communication skills

Analytical thinking

Multitasking

Attention to detail

Telephone etiquette

Follow instructions

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career.

Expected pay for this position is $18.27 - $20.29/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

2.25 3rd shift differential

2.25 3rd shift differential

Overview

POSITION SUMMARY: The Digital Care, Lead Virtual Patient Safety Companion supports daily operations by assisting with workflow coordination, training, onboarding, and providing guidance to Digital Care Virtual Patient Safety Companions in alignment with department leadership. This role is responsible for assigning workloads, coordinating tasks, and serving as a communication point with facility leadership as needed. The Lead also performs the Digital Care Virtual Patient Safety Companion duties as required.

Qualifications

Required Qualifications

Education:

• High School Diploma/GED

Experience:

• 6 months of experience as a Safety Companion

Other Skills/ Knowledge:

• Excellent interpersonal and communication skills.
• Solid computer skills, including proficiency with Microsoft software.
• Strong analytical and problem-solving skills, with the ability to be detail oriented.
• Proven efficiency in multitasking, with the ability to prioritize simultaneous situations.
• Demonstrated excellent telephone etiquette, with the ability to communicate compassionately and professionally with patients, using microphone and headset.
• Demonstrated ability to follow detailed written and oral instructions.

Preferred Qualifications

Experience:

• 1-year direct patient care experience such as a sitter, nursing assistant, nursing student, or monitor technician Demonstrated understanding and proficient in the use of the electronic medical records

OSF HealthCare is an Equal Opportunity Employer.