Lead DevOps (KE)

Absa Group; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

A leading financial institution in the US seeks a Platform Engineer to build and optimize enterprise-grade platform services. You will leverage your technical expertise and leadership skills to enhance platform delivery, align teams, and ensure high-quality solutions in an agile environment.

Qualifications

• Experience with design and deployment of enterprise-grade platforms.
• Leadership skills in managing agile teams.
• Strong understanding of platform technologies and practices.

Responsibilities

• Lead development and deployment lifecycle of platform services.
• Monitor platform performance and implement improvements.
• Cascade platform direction across teams, ensuring alignment.

Skills

Problem-Solving

Technical Expertise

Agile Practices

Collaboration

Critical Thinking

Education

Bachelor's Degree in Information Technology

Job description

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and a strong position as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future, and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools, and support to unlock your potential. You are Absa. You are possibility.

Job Summary

Build high-performing, scalable, enterprise-grade Platform services & build capability in others to do the same. This includes applying critical thinking, design thinking, and problem-solving skills in an agile team environment to solve complex technical problems with high-quality solutions & leading all phases of the development lifecycle to deliver against business requirements at an optimal cost to serve.

Job Description

Platform Design, Deployment & Optimisation

• Lead development testing and platform management, translating customer, business, and technical requirements into components of a service.
• Identify critical design areas, parameters, and opportunity areas early in the development process and those that need improvement downstream.
• Stay ahead of the curve on leading practice platform technologies and incorporate research into solution design and deployment processes.
• Develop lasting, innovative, simple platforms (including architecture when appropriate) to satisfy business and customer requirements and align with the long-term plan for the platform and broader technology objectives of: Self-service, testability, reusability, stability & resilience.
• Apply deep technical expertise, design thinking, and problem-solving skills to solve complex technical problems and enable the teams to deliver high-quality solutions.
• Identify & select the appropriate internal or external technologies to deliver the platform service.
• Develop solution design blueprints and validation collateral and facilitate alignment on solution blueprint and designs across the value chain.
• Lead the planning and design of the platform delivery system and define associated tools, hardware, processes, role assignments, dependencies, and documentation.
• Lead the development and deployment lifecycle for ‘platform / platform components as a service’.
• Design & implement test automation and ensure reusability across the teams.
• Lead efforts to validate architectural, product, or service solutions and innovations.
• Continuously develop initiatives to reduce operational costs & increase strategic & operational efficiency through solution designs.
• Identify, develop & maintain platform standards and best practices, and drive adoption across multiple service teams.
• Define and implement SLA, OLA & quality metrics, best practices, and patterns across the platform.
• Monitor Platform services to proactively identify and mitigate risk.
• Use production performance monitoring and customer data to inform technical design and implementation decisions.
• Take full accountability for end-to-end platform quality, completeness, and user experience.
• Use & test the platform regularly to discover & implement improvements.
• Resolve issues throughout the platform's life, including outside the immediate area of responsibility.
• Provide leadership by developing methods for measuring customer experience and using data to drive improvements.
• Leverage systems & processes to measure, monitor, and manage platform performance.
• Translate performance data into insights for technical service & solution enhancement.
• Align teams to service improvement & innovation plan requirements.
• Lead the design of solutions that resolve platform, system, deployment, and environmental issues.
• Identify and lead the adoption of emerging practices for managing problems.
• Lead service issue resolution by analyzing stakeholder data and directing efforts.
• Contribute to the evolution of Group Architecture, Infrastructure & standards.

Accountability: Financial & Cost Optimization, Risk & Governance

• Deliver an optimal Platform Engineering cost model.
• Identify cost-savings & efficiencies, influencing the business to adopt these across service teams.
• Contribute to the delivery of an optimal cost: serve ratio for Platforms as a service.
• Create business cases & solution specifications for governance processes.
• Participate in incident management & DR activities, applying critical thinking and expertise.
• Hold accountability for all risks associated with platform engineering decisions.
• Maintain all Group risk, governance, compliance & regulatory standards and frameworks.
• Update & maintain all application documentation as per standards.

Accountability: People

• Cascade platform direction across teams and ensure alignment on objectives and plans.
• Build and contribute to a high-performance team environment.
• Ensure the right people are in the right roles to deliver on platform strategy.
• Leverage coaching techniques to improve design and deployment quality.
• Promote collaboration across groups and enable team efforts.
• Implement agile practices, remove barriers, and ensure seamless delivery.
• Identify and develop skills in self and others to maximize efficiency.
• Coach & mentor engineers and support teams on solutions and problem resolution.
• Conduct peer reviews and testing within and across teams.
• Provide platform performance feedback and capability development.
• Support change teams in designing adoption processes.

Education

Bachelor's Degree in Information Technology