Lead Detailer & Shop Supervisor

IMMACULATE DEALER SOLUTIONS LLC; Grand Rapids (MI); Presencial; USD 50.000 - 70.000; Jornada completa

Descripción de la vacante

Immaculate Dealer Solutions (IDS) is seeking a Detail Supervisor to oversee daily detailing operations at an assigned dealership. You will lead by example, coordinate workflow, and ensure vehicles are completed safely, efficiently, and to IDS quality standards.

You will coach lead detailers, manage staffing and production, maintain accurate records, perform quality inspections, and communicate with the Area Manager on performance and readiness.

Formación

• Demonstrated experience in automotive detailing, vehicle preparation, or a related automotive service environment.
• Previous leadership or supervisory experience preferred.
• Strong organizational, communication, and problem-solving skills.
• Ability to prioritize competing demands and manage workflow in a fast-paced environment.
• Commitment to quality, productivity, safety, and customer service.
• Ability to coach team members, set expectations, and hold employees accountable professionally.
• Comfort using company systems to document work, track performance, and communicate operational updates.
• Dependable, self-motivated, and able to work independently while collaborating with dealership personnel and IDS leadership.
• Valid driver's license and ability to safely move vehicles as required, subject to company driving requirements.

Responsabilidades

• Lead daily detailing operations by establishing clear expectations, communicating priorities, and promoting a culture of accountability and teamwork.
• Assign and delegate work to Lead Detailers and Detailers based on workload, staffing, and dealership priorities.
• Conduct daily team huddles to review workload, communicate updates, and align the team on production goals.
• Coach team members on productivity, workmanship, safety, and adherence to company standards.
• Assist with employee onboarding, hands‑on training, and ongoing skill development.
• Address routine employee concerns and performance issues professionally, escalating matters to the Area Manager when appropriate.
• Lead by example and maintain a positive, professional, and service‑oriented work environment.
• Perform and oversee the responsibilities associated with Detailer I, Detailer II, and Lead Detailer positions as operational needs require.
• Coordinate daily vehicle flow to ensure work is prioritized appropriately and completed within expected timelines.
• Monitor workload, staffing, and production throughout the day, adjusting assignments as needed to maintain efficiency.
• Ensure vehicle photography and required reconditioning‑related tasks are completed accurately and entered into the appropriate systems.
• Maintain accurate operational records and update the company Portal, workload tracker, and performance documentation.
• Open and/or close the shop independently when assigned, following established company procedures.
• Identify operational challenges and communicate staffing, equipment, workflow, or resource needs to the Area Manager.

Conocimientos

Automotive detailing

Leadership

Communication

Team management

Quality control

Safety compliance

Descripción del empleo

Immaculate Dealer Solutions (IDS) is seeking a Detail Supervisor to oversee daily detailing operations at an assigned dealership. You will lead by example, coordinate workflow, and ensure vehicles are completed safely, efficiently, and to IDS quality standards.

You will coach lead detailers, manage staffing and production, maintain accurate records, perform quality inspections, and communicate with the Area Manager on performance and readiness.