Lead, Delight & Inspire: Children's Club Supervisor

Gate Hospitality Group; Sawgrass (FL); On-site; USD 52,000 - 66,000; Full time

Job summary

Ponte Vedra Inn & Club is seeking a Children's Club Supervisor to lead The Reef, our premier children's program, ensuring top-tier safety, service, and engagement for families. You will mentor staff, oversee daily operations, and uphold Forbes Five-Star standards across guest interactions and programming.

The role requires at least two years in a luxury setting with supervisory experience, plus CPR/First Aid certification (or ability to obtain). A Bachelor's degree is preferred.

Qualifications

• Minimum two years in a luxury club, resort, or hospitality environment.
• At least one year of supervisory or management experience.
• CPR, AED, and First Aid certification required or obtainable on hire.
• Ability to read, write, speak English.

Responsibilities

• Assist in the daily operation of The Reef Children's Club.
• Lead by example while maintaining Forbes Five-Star hospitality standards.
• Supervise, coach, train, and support Children’s Club team members.
• Assist with hiring, onboarding, scheduling, payroll, and performance management.
• Maintain a safe, clean, and engaging childcare environment.
• Ensure compliance with all childcare safety policies, sanitation standards, and emergency procedures.
• Plan and participate in age-appropriate games, crafts, educational activities, camps, and special events.
• Build strong relationships with children, parents, members, and guests through personalized service.
• Handle member and guest concerns professionally and promptly.
• Monitor staffing levels to maximize service while controlling labor costs.
• Maintain inventory of toys, games, crafts, and childcare supplies.
• Process reservations, check-ins/check-outs, and point-of-sale transactions accurately.
• Maintain reception and childcare areas in an organized and welcoming condition.
• Answer phones, respond to inquiries, and assist members following Forbes Five-Star service standards.
• Become proficient in reservation, point-of-sale, and childcare management systems. Ensure children are released only to authorized parents or guardians.
• Report safety concerns immediately and promote a culture of safety throughout the department.
• Stay current on childcare trends and implement programs that enhance the member experience.
• Perform additional duties as assigned to support Children’s Club and Surf Club operations.

Skills

Leadership

Guest service

Staff training

Safety procedures

Budget awareness

Communication

Education

Bachelor's degree preferred

Tools

Reservation systems

POS software

Microsoft Office

Job description

Ponte Vedra Inn & Club is seeking a Children's Club Supervisor to lead The Reef, our premier children's program, ensuring top-tier safety, service, and engagement for families. You will mentor staff, oversee daily operations, and uphold Forbes Five-Star standards across guest interactions and programming.

The role requires at least two years in a luxury setting with supervisory experience, plus CPR/First Aid certification (or ability to obtain). A Bachelor's degree is preferred.