Lead Data Center NOC Engineer Armada Technologies · United States (Remote), United States

Tradermath; Seattle (WA); Híbrido; USD 120.000 - 181.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equity

Medical, dental, vision

HSA/FSA

401(k)

Unlimited PTO

14 holidays

Descripción de la vacante

Armada is seeking a Lead Level 2 Data Center NOC Engineer to own incident response and operational reliability across modular edge data centers. You’ll mentor L1 staff, manage escalations, and drive improvements in MTTR while coordinating with cross-functional teams.

The role supports remote work in the U.S., with a preference for the Greater Seattle Area, and offers equity plus comprehensive benefits. Strong leadership and hands-on troubleshooting are essential.

Formación

• 7+ years in NOC, data center, or infrastructure operations.
• Experience leading incidents or technical shifts.
• Strong hands-on with DCIM/BMS platforms.
• Advanced L2/L3 networking troubleshooting experience.
• Understanding of power, cooling, and monitoring systems.

Responsabilidades

• Act as senior technical lead on shift, guiding L1 technicians.
• Lead incident response and end-to-end lifecycle management.
• Own RCA and corrective actions for recurring issues.
• Monitor physical infrastructure with DCIM/BMS tools and coordinate maintenance.
• Collaborate with Engineering and Product teams on changes.

Conocimientos

Leadership

Incident management

Network troubleshooting

Power & cooling

Shift work

Educación

CCNA

JNCIA

CDCTP

CDCP

Herramientas

DCIM/BMS platforms (Distech, Schneider, RadixIOT)

Grafana

Zenduty

ServiceNow

Jira

SolarWinds

Descripción del empleo

About the Company

Armada is the hyperscaler for the edge, delivering modular AI infrastructure from first deployment to AI factory with speed, scale and sovereignty. Named one of Fast Company's Most Innovative Companies and to the CNBC Disruptor 50, Armada’s solutions are deployed in over 60 countries globally for organizations ranging from energy to defense.

With nearly $500 million in funding to date, Armada is backed by leading investors including FoundersFund, Lux, BlackRock and Microsoft (M12), alongside strategic partnerships with Microsoft, Dell, Palantir, NVIDIA, SpaceX, and Skydio. We are building the infrastructure layer for sovereign and edge AI - rugged, deployable compute for customers that cannot rely on centralized cloud.

Working at Armada means taking ownership, driving autonomy, and delivering impact. You’ll tackle challenges that haven’t been solved before and help build something transformative from the ground up. What you do here will not only define your career but help further Armada’s mission to bridge the digital divide for customers around the world.

About the role

We are seeking a Lead Level 2 Data Center NOC Engineer to provide technical leadership and operational ownership across modular, edge, and distributed data center environments. This lead role acts is responsible leading incident response, mentoring NOC staff, and ensuring uptime of critical infrastructure including power, cooling, and networking systems. The ideal candidate combines deep hands‑on troubleshooting with strong leadership, communication, and process ownership.

Location

This position may be performed remotely in the U.S. The Greater Seattle Area is strongly preferred, given Armada’s operations and the collaborative nature of the role.

What You'll Do (Key Responsibilities)

Shift & Operational Leadership:

• Act as the senior technical lead on shift, guiding and supporting L1 NOC technicians.
• Serve as primary escalation point for incidents until resolution or handoff to L3 Engineering.
• Lead shift handovers, prioritization, and operational decision-making.
• Mentor and coach junior NOC staff and support onboarding.
• Represent the NOC during cross-functional incident bridges.

Incident Command & Reliability:

• Serve as Incident Commander for medium to high‑severity incidents.
• Own end-to-end incident lifecycle: detection, triage, mitigation, communication, and resolution.
• Drive root cause analysis (RCA) and corrective actions for recurring issues.
• Ensure high‑quality, executive‑ready incident communications.
• Continuously improve MTTR and operational reliability.

Infrastructure & Data Center Operations:

• Monitor and troubleshoot physical infrastructure using PLC, BMS, and DCIM platforms.
• Perform health checks on UPS, PDUs, generators, CRAC/CRAH systems.
• Troubleshoot MEP‑related issues and coordinate maintenance and remote hands.
• Support modular, containerized, and micro data center deployments.
• Enforce physical and logical security policies.

Networking Operations & Troubleshooting (L2):

• Monitor and troubleshoot switches, routers, firewalls, and edge connectivity.
• Perform L2/L3 troubleshooting (VLANs, IP addressing, MTU, routing fundamentals).
• Validate fiber/copper connectivity, optics, link status, and redundancy paths.
• Troubleshoot VPNs and secure remote access solutions.
• Escalate architecture or design issues to Network Engineering (L3).

Tooling, Runbooks & Automation:

• Use observability and ITSM platforms (Grafana, Zenduty, ServiceNow, Jira, SolarWinds).
• Own and maintain operational runbooks, SOPs, and escalation procedures.
• Improve alerting quality, dashboards, and noise reduction.
• Support automation, reporting, audits, and compliance requests.

Collaboration & Change Management:

• Partner with Engineering and Product teams.
• Participate in change planning, execution, and post‑change validation.
• Identify operational gaps and drive continuous improvement initiatives.

Required Qualifications

• 7+ years experience in NOC, data center, or infrastructure operations.
• Demonstrated experience leading incidents or technical shifts.
• Strong hands‑on experience with DCIM/BMS platforms (Distech, Schneider, RadixIOT).
• Advanced L2/L3 networking troubleshooting experience.
• Solid understanding of power, cooling, and monitoring systems.
• Ability to interpret electrical one‑lines and network diagrams.
• Comfortable with shift work and on‑call rotations.

Preferred Experience and Skills

• Certifications: CCNA, JNCIA, CDCTP, CDCP, or equivalent.
• Experience with edge/remote connectivity (VSAT, LTE/5G, Starlink).
• Familiarity with Linux/Windows server environments.
• Basic scripting (Python, Bash, PowerShell).

Compensation

For U.S. Based candidates: To ensure fairness and transparency, the starting base salary range for this role for candidates in the U.S. are listed below, varying based on location experience, skills, and qualifications.

We use a geographic pay structure based on cost‑of‑labor markets.

• Tier 1 (e.g., SF Bay Area, NYC, Seattle): $144,715 – $180,890
• Tier 2 (most U.S. metro areas): $125,840 – $157,300
• Tier 3 (other cities): $119,548 - $149,435

Final compensation will be determined by experience, scope, and level, and may vary from the posted range.

In addition to base salary, this role will also be offered equity and subsidized benefits (details available upon request).

Benefits

• Competitive base salary and equity
• Medical, dental, and vision (subsidized cost)
• Health savings accounts (HSA), flexible spending accounts (FSA), and dependent care FSAs (DCFSA)
• Retirement plan options, including 401(k) and Roth 401(k)
• Unlimited paid time off (PTO)
• 14 paid company holidays per year

You're a Great Fit if You're

• A go‑getter with a growth mindset. You're intellectually curious, have strong business acumen, and actively seek opportunities to build relevant skills and knowledge
• A detail‑oriented problem‑solver. You can independently gather information, solve problems efficiently, and deliver results with a "get‑it‑done" attitude
• Thrive in a fast‑paced environment. You're energized by an entrepreneurial spirit, capable of working quickly, and excited to contribute to a growing company
• A collaborative team player. You focus on business success and are motivated by team accomplishment vs personal agenda
• Highly organized and results‑driven. Strong prioritization skills and a dedicated work ethic are essential for you

Equal Opportunity Statement

At Armada, we are committed to fostering a work environment where everyone is given equal opportunities to thrive. As an equal opportunity employer, we strictly prohibit discrimination or harassment based on race, color, gender, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other characteristic protected by law. This policy applies to all employment decisions, including hiring, promotions, and compensation. Our hiring is guided by qualifications, merit, and the business needs at the time.

Unsolicited Resumes and Candidates

Armada does not accept unsolicited resumes or candidate submissions from external agencies or recruiters. All candidates must apply directly through our careers page. Any resumes submitted by agencies without a prior signed agreement will be considered unsolicited and Armada will not be obligated to pay any fees.