Lead Data Analyst, Care Analytics

For Hers; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

A leading health and wellness platform seeks a Lead Analyst for Care Analytics. This role involves enhancing the EMR product through data analysis and experimentation, collaborating with various teams to improve customer experiences. The ideal candidate will possess strong analytical skills, experience with SQL, and proficiency in Python or R. Competitive salary and benefits are offered, including unlimited PTO and comprehensive health coverage.

Benefits

Competitive salary & equity compensation

Unlimited PTO

Comprehensive health benefits

Employee Stock Purchase Program (ESPP)

401k benefits with employer matching

Offsite team retreats

Qualifications

• 5+ years of using SQL to extract and manipulate data.
• 3+ years of quant analysis and analyzing A/B/n experiments.
• 1+ year of coding in Python or R.

Responsibilities

• Own analytics for the EMR Product and conduct data analysis.
• Define success metrics and develop Key Performance Indicators.
• Regularly present insights to senior leadership.

Skills

SQL

Statistical Methods

Analytical Skills

Communication

Tools

Python

R

Looker

Tableau

Job description

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve.

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

About the Role:

As a Lead Analyst, Care Analytics you will help evolve our electronic medical record (EMR) product to the next level. Your knowledge of experimentation, statistical analyses, and cross-functional efforts combined with your excellent communication skills will determine where and how to improve our internal & external customer experiences. In particular, you will be challenged to identify positive and negative changes in our marketplace while working with the team to hypothesize and identify underlying root cause(s) of key metric fluctuations. At the end of the day, you are passionate about metrics and the performance of the business.

You Will:

• Own analytics for the EMR Product: conduct data analysis to support new product launches, drive improvements to existing products and inform product roadmap while operating cross-functionally across product, engineering, operations, and other stakeholders

• Be a thought leader and close partner to product - refine ambiguous questions, outline 2nd and 3rd order effects, and generate new hypotheses through a deep understanding of the data, our customers, and our business

• Direct experimental design: identify parameters, determine success metrics, perform data validation and monitor progress

• Define how our teams measure success, by developing Key Performance Indicators and other user/business metrics

• Regularly present to senior leadership and the product organization on the trends and insights into the changes in the business. This includes the decomposition of the drivers of those changes and recommendations on actions to improve marketplace performance.

• Design and build best-in-class self-service dashboards using a mixture of analytical and visualization techniques to influence business and product decisions

• Collaborate with product, engineering, data engineering, and analytics to build and improve on the availability, integrity, accuracy, and reliability of data logging and data pipelines

You Have:

• Deep understanding of statistical methods and experiment designs for analytical problems

• 5+ years of using SQL to extract and manipulate data

• 3+ years of quant analysis and analyzing A/B/n and multivariate experiments

• 1+ year of coding in Python or R

• Advanced knowledge of visualization tools such as Looker or Tableau

• Comfort with ambiguity, evolving priorities, and an ability to operate autonomously

• Ability to narrate insights for complex problems to non-technical audiences from frontline operators up to and including executives

Preferred Experience & Skills:

• Experience in two-sided marketplaces, operations, and/or healthcare

• Project management experience

• Model development and training (Predictive Modeling)

• DBT, airflow, and Databricks experience

• Experience operating cross-functionally with globally distributed teams

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles

• Unlimited PTO, company holidays, and quarterly mental health days

• Comprehensive health benefits including medical, dental & vision, and parental leave

• Employee Stock Purchase Program (ESPP)

• 401k benefits with employer matching contribution

• Offsite team retreats

We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match.

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [e-mail] and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.

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