Lead Customer Success Operations Analyst

HealthEdge; Myrtle Point (OR); Remote; USD 90,000 - 120,000; Full time

Job summary

A leading healthcare technology company is seeking a Customer Success leader to manage strategic projects and enhance customer engagement. The role offers remote work flexibility and requires extensive experience in Customer Success methodologies and data analytics tools. Ideal candidates will have a passion for mentorship and collaboration across teams.

Benefits

Opportunity for career advancement

Competitive salary and benefits

Collaborative work environment

Qualifications

• 5 or more years of related work experience in Customer Success or Healthcare.
• Proven experience in mentoring and leading cross-functional projects.
• Strong expertise in Customer Success analytical tools.

Responsibilities

• Manage Customer Success projects linked to strategic KPIs.
• Collaborate to define business requirements and technical solutions.
• Champion AI and automation for operational scalability.

Skills

Customer Success expertise

Analytical tools proficiency

Mentorship experience

Strategic planning

Data integration knowledge

Education

Bachelor's degree in a relevant discipline

Tools

Salesforce

Gainsight

Tableau

Power BI

Python

SQL

Job description

Why consider this job opportunity

• Opportunity for career advancement and growth within the organization
• Work remotely from anywhere in the U.S.
• Chance to lead strategic initiatives and make a significant impact on customer success
• Collaborative work environment with cross-functional teams
• Competitive salary and benefits package

What to Expect (Job Responsibilities)

• Plan, deliver, and manage Customer Success projects and programs linked to strategic KPIs
• Collaborate with subject matter experts to define business requirements and translate them into technical solutions
• Lead the execution of complex analyses and reporting projects to inform senior leadership decisions
• Champion the use of AI and automation to improve operational scalability and customer engagement
• Mentor junior analysts and oversee their development in alignment with team goals

What is Required (Qualifications)

• 5 or more years of related work experience, preferably in Customer Success and/or Healthcare
• Bachelor's degree in a relevant discipline or related field
• Experience mentoring junior analysts and leading cross-functional initiatives
• Strategic expertise in leveraging Customer Success analytical tools (e.g., Salesforce, Gainsight, Tableau, Power BI)
• Advanced experience with data integration fundamentals, including Python and SQL

How to Stand Out (Preferred Qualifications)

• Gainsight system administration certification
• Proven ability to influence and collaborate with cross-functional leaders
• Project management skills to manage cross-functional projects
• Demonstrated ability to explain complex processes and deliver user training
• Ability to present data insights effectively to senior management

#HealthcareTechnology #CustomerSuccess #RemoteWork #CareerGrowth #DataAnalytics #AIIntegration

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