Lead Customer Success Manager

AT&T; Middletown (NJ); On-site; USD 130,000 - 211,000; Full time

Job summary

AT&T is seeking a Lead Customer Success Manager to focus on acquiring new business and enhancing customer satisfaction. This role includes building long-term relationships and making strategic recommendations to improve product adoption and value. With a competitive salary range and comprehensive benefits package, candidates with a Bachelor's degree and relevant experience are encouraged to apply.

Benefits

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time Off and Holidays

Paid Parental Leave

Disability Benefits

Employee Assistance Programs (EAP)

Employee discounts up to 50%

Qualifications

• Bachelor’s degree preferred, with 5+ years of related experience.
• Proficiency in Office 365, especially Teams, Outlook, SharePoint, Excel, PowerPoint, and Co-Pilot.

Responsibilities

• Serve as the primary contact for customers and foster long-term relationships.
• Provide guidance and make strategic recommendations to increase product value.
• Monitor customer usage and satisfaction metrics.
• Deliver training and provide feedback to product teams.

Skills

Strong organizational skills

Multitasking

Strategic thinking

Problem-solving

Excellent communication skills

Analytical mindset

Adaptability

Customer service orientation

Education

Bachelor’s degree

Tools

Office 365

Job description

Job Description:

Sales employees will focus on acquiring new business and conducting customer visits in the field. When not in the field, they are expected to collaborate with their team from their assigned office location, if available.

Our Lead Customer Success Manager earns between $130,700 - $196,100. All the other amazing rewards that come with working at AT&T are also included. The starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays, based on date of hire)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond legal requirements (may be available but unprotected)
• Adoption Reimbursement
• Disability Benefits (short and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident/hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% on eligible AT&T plans and accessories, internet (including fiber where available), and phones

A career with us, a global leader in communications and technology, offers big rewards. As part of our team, you'll lead transformation surrounded by industry leaders like you. You'll be empowered to go above and beyond—making a difference through company-sponsored initiatives or connecting through our employee groups.

Serve as the primary post-sale consultative partner, leveraging industry and product knowledge to drive customer satisfaction, maximize product value, and ensure effective adoption and utilization, ultimately enhancing client relationships and delivering measurable business outcomes.

Key Roles and Responsibilities:

• Customer Relationship Management: Serve as the primary contact for customers, foster long-term relationships, and proactively engage to ensure the product or service functions as intended and adds value.
• Product Expertise and Strategic Recommendations: Use deep knowledge of client industries, products, and market roles to provide guidance, increase customer awareness, and make strategic recommendations, including identifying renewals, migrations, upsell, and cross-sell opportunities.
• Performance Tracking and Strategic Development: Monitor customer usage, satisfaction, risk, and success metrics, provide reports and insights, and assist in strategic planning to drive engagement, retention, and growth.
• Knowledge Transfer and Feedback: Deliver training, provide feedback to product teams for improvements, and perform complex work independently with extensive judgment.

• Strong organizational and multitasking skills
• Interest in using Artificial Intelligence to improve productivity
• Strategic thinking and problem-solving abilities
• Excellent verbal and written communication skills
• Proficiency in Office 365, especially Teams, Outlook, SharePoint, Excel, PowerPoint, and Co-Pilot
• Analytical mindset with attention to detail
• Adaptability in a fast-paced environment

• Proactive and results-oriented
• Team player with a customer-first, service-oriented approach

Job Contribution: An experienced professional recognized as an expert, creatively resolving complex issues with broad knowledge. Leads significant projects with strategic autonomy, influences executive decisions, mentors staff, and collaborates with senior leadership. No supervisory role.

Education/Experience: Bachelor’s degree preferred, with 5+ years of related experience.

Weekly Hours: 40

Location: Bedminster, New Jersey

Salary Range: $130,700 - $210,100

It is AT&T's policy to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, disability, race, religion, gender, sexual orientation, gender identity/expression, genetic information, marital status, or veteran status. Reasonable accommodations are provided for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate background checks until an offer is made.