Lead Customer Success & AI Enablement

Chamelio; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Chamelio is hiring a Lead Customer Success Manager to own and scale customer success for its active customer base. The role focuses on post‑onboarding value, AI‑enabled workflows, and long‑term engagement with in‑house legal teams.

You’ll partner with Account Management while owning engagement, health, education, and value realization, and help build the CS function with playbooks, education motions, and scalable processes.

Qualifications

• 5–10 years in customer success or related roles with enterprise or mid‑market focus.
• Proven ability to drive adoption and engagement across complex organizations.
• Experience creating and leading customer education programs and playbooks.
• Strong communication skills with senior stakeholders.
• Technical curiosity and comfort explaining AI or complex software to non‑technical users.

Responsibilities

• Own ongoing success for Chamelio’s active customer accounts after onboarding.
• Track engagement, usage, sentiment, and health to identify at-risk accounts.
• Develop and refine customer education, enablement programs, and playbooks.
• Lead customer success operations: health metrics, engagement thresholds, reporting.
• Mentor and grow the CS team; build scalable processes and ownership.

Skills

Customer success

Account management

Executive communication

SaaS knowledge

AI literacy

Team leadership

Tools

CRM systems

Product feedback loops

Job description

Chamelio is hiring a Lead Customer Success Manager to own and scale customer success for its active customer base. The role focuses on post‑onboarding value, AI‑enabled workflows, and long‑term engagement with in‑house legal teams.

You’ll partner with Account Management while owning engagement, health, education, and value realization, and help build the CS function with playbooks, education motions, and scalable processes.