Lead Customer Service Teammate

Northeast Grocery; City of Schenectady (NY); On-site; USD 2,066,000 - 2,480,000; Full time

Job summary

Northeast Grocery is seeking an engaged Guest Service Associate to greet guests, process transactions, and maintain a safe, friendly shopping environment. You will support supervision of the Guest Service area and assist with daily cash and sales activities.

The role emphasizes integrity, reliability, and strong customer service in a fast-paced retail setting. Responsibilities include training teammates, communicating promotions, and ensuring security of the Guest Service area.

Qualifications

• Must be at least 18 years of age.
• Strong communication skills.
• Exceptional customer service skills.
• Must be reliable.
• Must show a high level of integrity and professionalism.
• Basic Math skills
• 6-12 months of related experience.
• Basic Literacy
• Basic Computer Skills
• Satisfactory Performance Evaluations

Responsibilities

• Greet guests and express thanks for their visit.
• Deliver a friendly, helpful, easy, and safe shopping experience.
• Maintain professional appearance per dress code and grooming policy.
• Work safely and keep the work area neat and clean.
• Assist the Assistant Customer Service Team Leader in supervising the Guest Service area.
• Handle daily cash and sales activities with supervision.
• Train and coach Guest Service teammates to ensure exceptional guest experience.
• Process guest transactions (check cashing, bill payments, ATM, Lottery, Western Union).
• Ensure Guest Service area and related items are secured at all times.
• Communicate new policies or promotions to guests.
• Perform other duties as assigned by management.

Skills

Communication

Customer service

Reliability

Integrity and professionalism

Basic math

Related experience 6-12 months

Basic literacy

Basic computer skills

Satisfactory evaluations

Tools

Register

Mainframe Applications

Money order computer

Job description

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To be the advocate for our guests and consistently meet our guests’ expectations by providing a friendly, helpful, easy, and safe shopping experience. Responsible for projecting oneself in a professional manner and maintaining a neat and clean work area at all times. Responsible for assisting the Guest Service Supervisor in the supervision of the Guest Service area. Responsible for accurately processing all guest transactions and maintaining proper security of the Guest Service area.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Responsible to greet, make eye contact, and “Thank” each guest that you service.

Responsible for delivering a friendly, helpful, easy, and safe shopping experience, that meets our guests’ expectation.

Responsible for projecting oneself in a professional manner in accordance with our dress code and personal grooming policy.

Responsible for working in a safe manner and for maintaining a neat and clean work area at all times in accordance with our policies and procedures.

Responsible for assisting the Assistant Customer Service Team Leader - Office in the supervision of the Guest Service area.

Responsible for assisting the Assistant Customer Service Team Leader - Office with daily cash and sales activities.

Responsible for training and coaching Guest Service teammates in order to ensure that we are delivering an exceptional shopping experience to our guests.

Responsible for accurately processing all guest transactions including but not limited to check cashing, bill payment, ATM transactions, Lottery, Western Union.

Responsible for ensuring that the Guest Service area and related items are properly secured while working and at the end of each shift.

Responsible for communicating new policies or promotional programs to our guests.

Responsible for performing other related duties as assigned by management and adhering to all company policies and procedures.

MINIMUM QUALIFICATIONS

• Must be at least 18 years of age.
• Strong communication skills.
• Exceptional customer service skills.
• Must be reliable.
• Must show a high level of integrity and professionalism.
• Basic Math skills
• 6-12 months of related experience.
• Basic Literacy
• Basic Computer Skills
• Satisfactory Performance Evaluations

EDUCATION AND EXPERIENCE

• Must be at least 18 years of age.
• Strong communication skills.
• Exceptional customer service skills.
• Must be reliable.
• Must show a high level of integrity and professionalism.
• Basic Math skills
• 6-12 months of related experience.
• Basic Literacy
• Basic Computer Skills
• Satisfactory Performance Evaluations

PHYSICAL REQUIREMENTS

Exposure to Hot Environment Occasional 1-3 Hours

Exposure to Cold Environment Occasional 1-3 Hours

Sitting Occasional 1-3 Hours

Pivoting Constant 5-8 Hours

Squatting/Kneeling Constant 5-8 Hours

Pushing/Pulling Frequent 3-5 Hours up to 75lbs

Lifting Occasional 1-3 Hours up to 50lbs

EQUIPMENT USED

• Personal Computer.
• Calculator.
• Mainframe Applications.
• Register.
• Money order computer.
• Banking equipment.

*Equipment used by a minor (under 18 years of age), please refer to The Equipment use by Minor Associates policy dated: June 2008.

Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.

Should your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift.