Lead Customer Service Representative - Health Services

UT Tyler; Arlington (TX); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Benefits package

Pre-employment background check

Job summary

The University of Texas at Arlington (UTA) is seeking a Lead Customer Service Representative - Health Services to be the first point of contact at UTA Health Services. You will provide exceptional front desk support, manage patient appointments, and handle general inquiries in a confidential, professional manner.

Responsibilities include greeting visitors, checking in patients, verifying eligibility, coordinating with staff, and maintaining EMR documentation while ensuring compliance with

Qualifications

• High school diploma or GED with 1 year of clerical/administrative support experience.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) and Adobe PDF.

Responsibilities

• Greet students, staff, and visitors professionally and warmly.
• Check patients in for appointments and verify eligibility.
• Schedule, reschedule, and cancel appointments in the EMR system.
• Answer and route phone calls and respond to inquiries.
• Assist with completing medical record forms and release of records.
• Support front desk coverage, opening/closing duties, and communications.

Skills

Customer service

Multitasking

Confidentiality

Front desk

Education

High school diploma or GED

1 year administrative support

Tools

Microsoft Office

Adobe PDF

Job description

Lead Customer Service Representative - Health Services

The annual salary for this position ranges from $37,600 to $37,600. The final offer will be commensurate with the candidate’s relevant experience and qualifications.

Documents Needed to Apply

Required:

• Resume
• References (minimum of three)

Purpose of Position

Serves as the initial point of contact for UTA Health Services. Provides excellent customer service while performing a variety of administrative tasks related to patient appointments, answering and routing phone calls, responding to general inquiries, and other front desk responsibilities. Maintains patient confidentiality in compliance with federal and state regulations and institutional policies.

Essential Functions

• Greets students, staff, and visitors in a professional, respectful, and welcoming manner.
• Checks patients in for appointments.
• Verifies eligibility and collects required documentation.
• Schedules, reschedules, and cancels appointments following established protocols using the electronic medical record (EMR) system.
• Answers incoming phone calls and routes calls to appropriate staff.
• Responds to general inquiries by phone and in person.
• Assists patients with completing medical record forms and release of medical record documentation.
• Assists with front desk coverage, including opening and closing the front desk.
• Assists with clinic communications, signage, and front desk organization.
• Performs other duties as assigned.

Required Qualifications

• High school diploma or GED and one (1) year of experience providing clerical and/or administrative support or equivalent work experience.
• Experience using Microsoft Office (Word, Excel, Outlook, PowerPoint), Adobe PDF, and general office equipment.

Preferred Qualifications

• Three (3) years of experience providing clerical and/or administrative support.
• Familiarity with electronic medical record (EMR) systems.

Knowledge, Skills & Abilities

• Ability to handle confidential and sensitive information with discretion.
• Ability to follow established policies, procedures, and emergency protocols.
• Ability to provide excellent customer service.
• Ability to work independently and multitask with frequent interruptions.

Work Schedule

• Monday through Friday; 8:00am through 5:00pm .

Working Conditions

• May work around standard office conditions.
• Repetitive use of a keyboard at a workstation.
• Prolonged sitting, standing, and walking required.

Benefits Information

Position is benefit eligible: Yes

We are proud to offer a comprehensive benefits package to our employees at the University.

It is the policy of The University of Texas at Arlington to conduct a pre employment background check on any applicant who is under final consideration for employment with the University.

This position may have access to critical infrastructure as defined by Section 113.001(2) of the Texas Business and Commerce Code. If so, to be hired for and continue to be employed in this position you must maintain the security or integrity of the infrastructure as set forth in Texas Executive Order GA 48. By assuming this position, and if you have access to critical infrastructure, you authorize the University to conduct routine background checks.

University Information

The University of Texas at Arlington (UTA) is located in the heart of the Dallas-Fort Worth-Arlington metroplex, a vibrant and diverse metropolitan area that is home to over 7 million people, one of the fastest-growing tech economies in the United States, and a wide array of arts, entertainment, and cultural activities. As a comprehensive teaching, research, and public service institution, UTA is dedicated to the advancement of knowledge through scholarship and creative work. With an enrollment of more than 42,000 students, UTA is the second largest in the University of Texas System. As a result of its combination of rigorous academics and innovative research, UTA is designated as a Carnegie R-1 “Very High Research Activity” institution and nationally recognized for its commitment to student success and service. It ranks No. 5 in Military Times’ “Best for Vets: Colleges” and is the top university in North Texas for its graduates’ salaries (The Wall Street Journal). UTA is designated as both a Hispanic-Serving Institution and an Asian American and Native American Pacific Islander-Serving Institution and is No. 6 for undergraduate ethnic diversity in the United States (U.S. News & World Report, 2023). With a global alumni network of approximately 280,000 – including leaders at many of the 24 Fortune 500 companies headquartered in North Texas – UTA contributes an estimated $29 billion annually to the Texas economy.

UTA is expanding its regional footprint by building a regional campus, called UTA West, in Parker County on the far west side of Fort Worth. It is scheduled to open in fall 2028. This initiative aligns with the university’s strategic growth and commitment to serving the broader community.

This is an exciting time to join UTA and contribute to its bold vision for the future.

EEO Statement

It is the policy of The University of Texas at Arlington (UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University’s compliance with this policy.

ADA Accommodations

The University of Texas at Arlington is committed to providing reasonable accommodation to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing or otherwise participating in the employee selection process, please direct your inquiries to 817-272-5554 or email [e-mail] .