Lead Customer Service Representative

Lakefield Veterinary Group; Saint Cloud (MN); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading veterinary group as a CCR Lead at Companions Animal Hospital in Saint Cloud. This full-time position focuses on client service excellence, team leadership, and operational support in a fast-paced environment. Enjoy competitive pay, comprehensive benefits, and a collaborative team culture.

Benefits

PTO

Paid holidays

Performance-based bonuses

Medical, dental, vision insurance

Employee Assistance Program

401K

Pet care discounts

Free uniforms

Ongoing mentorship and training

Qualifications

• Experience in animal-related client service.
• Ability to manage time effectively and pay attention to detail.
• Strong communication skills and potential for leadership.

Responsibilities

• Perform traditional CCR duties including client communication.
• Coach and mentor CCR team members.
• Assist with escalated client concerns and manage scheduling.

Skills

Animal-related client service experience

Confidence under pressure

Time management

Customer service passion

Strong communication

Leadership potential

Tools

Veterinary software

Multi-line phone systems

Job description

1 day ago Be among the first 25 applicants

Lakefield Veterinary Group provided pay range

This range is provided by Lakefield Veterinary Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $21.00/hr

Join us at Companions Animal Hospital as our next CCR Lead!

Companions has been serving the St. Cloud community since 1998, and we're looking for an experienced Lead Client Care Representative to guide our team at the front desk. This role is perfect for someone who thrives in a fast-paced environment, brings positive leadership energy, and has a strong background in client service.

As CCR Lead, you'll support and oversee the team that serves as the face of our hospital. You'll model excellent service, help streamline daily operations, and work closely with the Hospital Administrator to ensure smooth functioning—while making sure both clients and teammates feel supported at each step.

What you'll do:

• Perform all traditional CCR duties (phones, emails, faxes, invoicing, client communication, etc.)
• Coach, mentor, and support CCR team members
• Provide timely feedback and training
• Assist with escalated client concerns
• Manage CCR team scheduling and daily task flow
• Identify and implement process improvements
• Help plan, monitor, and respond on our social media platforms

What you bring:

• Animal-related client service experience
• Confidence and coolness under pressure
• Excellent time management and attention to detail
• A passion for customer service and team collaboration
• Strong communication skills and leadership potential
• Familiarity with multi-line phone systems, scheduling, and veterinary software

Position Details:

What's in it for you:

• $18-$21/hour based on experience
• PTO, paid holidays, and performance-based bonuses
• Medical, dental, vision, life, and disability insurance
• Employee Assistance Program and 401K
• Pet care discounts
• Free uniforms and all the tools you need
• Ongoing mentorship and training
• We're open M-F 7am-6pm
• Join an awesome team! We have a great team!

We’re looking for someone ready to raise the bar — and we hope it’s you. Apply today!

To be considered, after completing your application, please email [e-mail] your answer to: "What does exceptional client service look like in a veterinary clinic?" Applications without a response may not be reviewed.

Our benefits include:

• PTO
• Employee Assistance Program
• 401K
• Medical, Dental, Vision
• Voluntary Life and AD&D insurance, long-term care, Accident, Critical Illness, and Hospital Indemnity
• Employer Paid Life and AD&D
• Performance-based bonus eligibility

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Veterinary Services

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