Lead Customer Service Representative

Alimentation Couche-Tard inc.; Hickory (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dynamic team as a Lead Customer Service Representative in a fast-paced environment. This role offers the chance to grow your career while providing exceptional service to customers. You'll enjoy flexible schedules, comprehensive training, and a variety of tasks that keep the work engaging. With opportunities for advancement and a supportive team atmosphere, you'll thrive in this role. If you're motivated to succeed and eager to lead, this position is perfect for you. Experience the excitement of working in a vibrant retail setting where every day brings new challenges and rewards.

Benefits

Medical, Vision, Dental, & Life Insurance

Flexible Schedules

Weekly Pay

401K With Competitive Company Match

Tuition Reimbursement

Paid Comprehensive Training

Qualifications

• Retail and customer service experience is preferred.
• Entry level management experience is a plus.

Responsibilities

• Greet customers and run the register while providing excellent service.
• Lead shifts and supervise entry level employees.
• Maintain store appearance and assist in various areas.

Skills

Customer Care

Communication Skills

Sales Skills

Teamwork

Problem Solving

Quick Thinking

Education

High School Diploma or equivalent

Job description

Store 2723958: 2853 N Center St, Hickory, North Carolina 28601

Availability - Shift/Days

Flexible Availability

Lead Customer Service Representative

We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.

As a Lead Customer Service Representative, you will enjoy:

• Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
• Flexible Schedules
• Weekly Pay
• Large, Stable Employer
• Fast Career Opportunities
• Work With Fun, Motivated People
• Task Variety
• Paid Comprehensive Training
• 401K With a Competitive Company Match
• Flexible Spending/Health Savings Accounts
• Tuition Reimbursement

Your key responsibilities:

You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. You will also gain entry level management experience by leading shifts on a regular basis. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers. Provide regular and predictable onsite attendance.

You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store!

You are good at:

• Selling products to customers
• Providing excellent customer care
• Communication and friendly conversation
• Performing at a quick pace while having fun
• Working as part of a team to accomplish daily goals
• Coming up with great ideas to solve problems
• Thinking quickly and offering suggestions
• Leading a team of employees
• Entry level employee supervision

Great if you have:

• Retail and customer service experience
• Entry level management experience
• Sales associate or cashiering experience
• High School Diploma or equivalent
• Motivation to advance in your career!
• Willingness to learn and have fun!

Physical Requirements:

• Ability to stand and/or walk for up to 8 hours
• Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift
• Occasionally lift and/or carry up to 60 pounds from ground to waist level
• Push/pull with arms up to a force of 20 pounds
• Bend at the waist with some twisting up to one hour a shift
• Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs