Lead Customer Service Representative

circlek; Birmingham (AL); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Life Insurance

Short-Term Disability

Long-Term Disability

Flexible Schedules

Weekly Pay

401K Match

Tuition Reimbursement

FSA/HSA

Job summary

Circle K seeks a Lead Customer Service Representative in Birmingham, AL to greet customers, handle cashier duties, and lead shifts. You will participate in food program tasks, provide excellent service, and act as a front-line leader for a fast-paced store environment.

The role includes training, schedule flexibility, and opportunities for advancement within a large, nationwide retailer.

Qualifications

• Retail and customer service experience preferred.
• Entry level supervision experience is a plus.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet customers and operate the register with accuracy.
• Cashier and assist with product recommendations.
• Provide fast, friendly service and maintain store appearance.
• Lead shifts and coach team members as needed.
• Ensure regular, predictable onsite attendance.

Skills

Cashier skills

Customer service

Communication

Team leadership

Upselling

Education

High School Diploma or equivalent

Tools

POS system

Job description

Store 2709337: 1901 Finley, Birmingham, Alabama 35234

Shift Availability

Days (Weekdays + Weekend Availability Required)

Time Type

Full time

Lead Customer Service Representative

We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.

As a Lead Customer Service Representative, you will enjoy:

• Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
• Flexible Schedules
• Weekly Pay
• Large, Stable Employer
• Fast Career Opportunities
• Work With Fun, Motivated People
• Task Variety
• Paid Comprehensive Training
• 401K With a Competitive Company Match
• Flexible Spending/Health Savings Accounts
• Tuition Reimbursement

Your key responsibilities:

You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. You will also gain entry level management experience by leading shifts on a regular basis. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers. Provide regular and predicable onsite attendance.

You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store!

You are good at:

• Selling products to customers
• Providing excellent customer care
• Communication and friendly conversation
• Performing at a quick pace while having fun
• Working as part of a team to accomplish daily goals
• Coming up with great ideas to solve problems
• Thinking quickly and offering suggestions
• Leading a team of employees
• Entry level employee supervision

Great if you have:

• Retail and customer service experience
• Entry level management experience
• Sales associate or cashiering experience
• High School Diploma or equivalent
• Motivation to advance in your career!
• Willingness to learn and have fun!

Physical Requirements:

• Ability to stand and/or walk for up to 8 hours
• Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift
• Occasionally lift and/or carry up to 60 pounds from ground to waist level
• Push/pull with arms up to a force of 20 pounds
• Bend at the waist with some twisting up to one hour a shift
• Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs

Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.