Lead - Customer Service Representative

Clinical Pathology Laboratories; Austin (TX); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Free lab services for you and your deP

Paid Time Off

Paid Holidays

Medical, dental, and vision insurance

Job summary

Clinical Pathology Laboratories, Inc. is seeking a dedicated customer service professional to join our call center team. You will assist patients and clients, explain charges, and support the laboratory team with exceptional service over the phone.

The role emphasizes accurate billing processes, adherence to privacy standards, and working in a fast-paced environment. A high school diploma and 1 year of related experience are required, with opportunities for growth and a strong benefits package.

Qualifications

• High School Diploma or equivalent required.
• 1 year of experience in a call center or laboratory setting.
• Exceptional communication skills and professional phone manner.
• Typing proficiency of at least 35 wpm with 10-key.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Support the Customer Service Supervisor with departmental goals and training staff.
• Provide patients, clients, and the laboratory team with exceptional service over the phone.
• Work in a call center environment.
• Process billing claims, analyze accounts, and explain charges to callers.
• Champion safety, compliance, and quality control.

Skills

Exceptional communication

Typing 35 wpm

Call center experience

Fast-paced adaptability

PHI confidentiality

Education

High School Diploma or equivalent

Associate’s degree or Medical Assistant training

Job description

Job Functions, Duties, Responsibilities And Position Qualifications

We're not just a workplace - we're a Great Place to Work certified employer!

Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members!

Multi-tasking is your middle name. You’ve got great typing skills, a passion for solving problems, and a way of explaining things that helps people feel valued. You’re also looking for great benefits, the support of an all-star team, and an opportunity to grow your career.

Join our team of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions.

Quality is in our DNA -- is it in yours?

This opportunity is full-time during first shift.

In This Role, You Will

• Support the Customer Service Supervisor with departmental goals and objectives, including training and monitoring staff.
• Provide patients, clients, and the laboratory team with exceptional service right over the phone!
• Work in a call center environment.
• Process billing claims, analyze accounts, and help callers understand their charges.
• Champion safety, compliance, and quality control.

All You Need Is

• High School Diploma or equivalent
• 1 year of experience working in a call center or in the laboratory
• Exceptional communication skills
• Top notch typing proficiency (at least 35wpm), including 10-key
• Ability to thrive in a fast-paced environment

Bonus Points If You’ve Got

• Associate’s Degree or Medical Assistant training
• 2+ years of laboratory training or experience in specimen collection and processing
• Data entry experience in a production environment

We’ll Give You

• Appreciation for your work
• A feeling of satisfaction that you’ve helped people
• Opportunity to grow in your profession
• Free lab services for you and your dependents
• Work-life balance, including Paid Time Off and Paid Holidays
• Competitive benefits including medical, dental, and vision insurance
• Help saving for retirement, with a 401(k) plus a company match
• A sense of belonging - we’re a community!

We Also Want You To Know

This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards. Employees are expected only to access PHI when it is required to fulfill job duties.

Scheduled Weekly Hours

40

Work Shift

Job Category:

Laboratory Operations

Company

Clinical Pathology Laboratories, Inc.

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.