Lead Customer Service Rep - Call Center Manager

KERN HEATING & COOLING; Beach Park (IL); On-site; USD 50,000 - 75,000; Full time

Job summary

Kern Heating & Cooling is seeking a Lead Customer Service Rep - Call Center Manager passionate about guiding a team towards excellence. This role emphasizes leadership in customer service and will involve both hands-on call management and training of new employees. Competitive compensation and benefits are offered, along with a supportive, family-owned company culture that prioritizes employee growth.

Benefits

Health insurance

401(k)

Paid time off (PTO)

Bonus structure

Company outings

Qualifications

• Call center experience required.
• Supervisory experience in a call center environment is essential.

Responsibilities

• Manage inbound and outbound calls ensuring quality customer service.
• Provide guidance and feedback to customer service representatives.
• Train new team members and uphold company standards.

Skills

Customer Service

Communication

Leadership

Job description

Are you a natural leader with a passion for customer service? Kern Heating & Cooling in Beach Park, IL is looking for an experienced Lead Customer Service Rep - Call Center Manager to join our team! If you have a knack for leading teams, providing exceptional service, and solving customer problems, this is the opportunity for you.

We offer:

• Competitive salary of $50,000 - $75,000 per year (base + commission)
• Health insurance to keep you covered
• 401(k) for your future security
• Paid time off (PTO) to recharge and enjoy life
• Bonus structure to reward your achievements

THE VITAL ROLE YOU'LL HAVE:

As our Lead Customer Service Rep - Call Center Manager, you'll handle both inbound and outbound calls, ensuring that every customer receives the top-notch service they deserve. You'll oversee the performance of other customer service representatives, providing guidance and feedback to help them improve. As the company grows, you'll play a key role in training new team members and instilling the high standards we are known for. Every day will bring new challenges, but you'll be empowered to lead a team that is focused on delivering excellence. Your ability to motivate, coach, and manage a team will directly impact the customer experience and help Kern Heating & Cooling maintain its reputation for outstanding service.

You'll have a full-time Monday through Friday schedule between 8 AM and 5 PM.

QUALIFICATIONS FOR SUCCESS:

• Call center experience
• Experience as a supervisor in a call center environment

Our ideal Lead Customer Service Rep - Call Center Manager has great communication skills and a desire to help others!

LEARN ABOUT US

Since 1936, Kern Heating & Cooling Co. has been a household name in the Beach Park area for our top-of-the-line heating and cooling services. We want to do what is right for our customers as we install, service, and repair state-of-the-art air conditioning, heating, and ventilation systems. Everyone wins when you provide good, honest work. We keep on growing because our customers can trust that we only hire the best of the best - we work hard and we don't cut corners. Our team is family, and we are always there to help each other out on difficult tasks.

We are a family-owned company that believes in a good work-life balance. At Kern Heating & Cooling, we believe that success starts from the bottom, so we provide comprehensive training to all of our employees. We plan a variety of company outings to help our employees build life-long friendships with each other. Our team works hard and we want to show them our appreciation by providing competitive pay, benefits, and perks.

TAKE THE NEXT STEP!

If you're ready to take the next step in your career and be part of a supportive, growing company, apply now! The initial application process is quick, easy, and mobile-friendly.