Lead Customer Service Associate — Drive Joyful Experiences

Zips Car Wash; Matthews (NC); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Incentive pay

DailyPay

Tuition reimbursement

Free car washes

Flexible scheduling

Job summary

ZIPS Car Wash is hiring a Lead Customer Service Associate in Matthews, NC. You will lead a small team, interact with customers, and help deliver a friendly, upbeat car-wash experience. The role offers opportunities to earn incentives and commissions, with daily pay and tuition reimbursement as part of the rewards.

Join a fast-paced, customer-focused team that values energy, enthusiasm, and a can-do attitude to drive outstanding service and customer loyalty.

Responsibilities

• Lead the customer service team and ensure high-quality interactions with customers.
• Create a positive, welcoming atmosphere that motivates and supports your colleagues.
• Own guest experience by addressing questions, resolving issues, and guiding service flow.

Job description

ZIPS Car Wash is hiring a Lead Customer Service Associate in Matthews, NC. You will lead a small team, interact with customers, and help deliver a friendly, upbeat car-wash experience. The role offers opportunities to earn incentives and commissions, with daily pay and tuition reimbursement as part of the rewards.

Join a fast-paced, customer-focused team that values energy, enthusiasm, and a can-do attitude to drive outstanding service and customer loyalty.