Lead, Customer Retention Analytics & Growth

Grubhub Holdings Inc.; Chicago (IL); Hybrid; USD 115,000 - 128,000; Full time

Benefits offered by this job

Equity

401(k)

Medical plan

Dental plan

Vision plan

Disability coverage

Paid time off

Parental leave

Discounted meals

Job summary

Grubhub is seeking a Growth analytics leader to guide the retention agenda, diagnose drivers of lifetime value, and shape investment strategy across marketing, product, and care. You will own measurement frameworks, dashboards, and self‑service tools to enable data‑driven decisions.

Expect collaboration with CRM, Portfolio Analytics, Product and Finance in a fast‑paced environment with executive visibility.

Qualifications

• 4-6+ years in an analytics role with a track record of influencing meaningful business decisions through data
• Demonstrated ability to independently structure ambiguous business questions, conduct sophisticated analysis, and land the resulting narrative with senior stakeholders
• Deep SQL fluency, with the ability to independently extract and analyze complex data to answer high‑stakes business questions
• Strong instincts for experimentation and causal measurement, including the judgment to match methodology to the question at hand
• Strong experience with data visualization tools (Tableau, Looker, or similar), with a clear point of view on what makes reporting useful and adopted, and an automation mindset that reduces manual effort over time
• Cross‑functional credibility across Marketing, Finance, Product, CRM, and executive stakeholders
• Fluency with adopting AI tools (LLMs, MCPs, and emerging technologies) in your analytical workflow, with a demonstrated portfolio of applied work
• A track record of building reusable analytical infrastructure–systematized datasets, modular reporting layers, or self‑service tools–not just delivering one‑off analyses
• Up to 10% travel expected

Responsibilities

• Lead retention analytics to improve customer lifetime value and loyalty.
• Set analytic priorities and translate insights for executive decisions.
• Develop CLV and retention measurement frameworks and dashboards.
• Collaborate with CRM, Finance, Product, and Marketing.
• Design experiments and interpret causal results.

Skills

SQL fluency

LTV analytics

Experimentation

Data visualization

Cross-functional collaboration

AI tooling adoption

Reusable analytics infrastructure

Travel readiness

Tools

Tableau

Looker

Job description

Grubhub is seeking a Growth analytics leader to guide the retention agenda, diagnose drivers of lifetime value, and shape investment strategy across marketing, product, and care. You will own measurement frameworks, dashboards, and self‑service tools to enable data‑driven decisions.

Expect collaboration with CRM, Portfolio Analytics, Product and Finance in a fast‑paced environment with executive visibility.