Customer Experience Lead

Air Comfort, Inc; Burlington (NC); On-site; USD 20,664 - 24,796; Full time

Benefits offered by this job

Paid training

Garment care benefits

Weekdays only

No nights

Weekends off

Career growth

Job summary

A Cleaner World in Burlington, NC is seeking a Customer Experience Lead to ensure an outstanding customer journey at our front counter. The role centers on welcoming guests, solving questions, and building loyalty through confident service.

You will train teammates, handle transactions, and collaborate with the Store Manager to keep daily operations smooth. This is a hands-on leadership position focused on people, service, and trust.

Qualifications

• Previous customer service experience required.
• Leadership, supervisory, or team lead experience is a plus, but not required.
• Comfortable using computers and point-of-sale systems.
• Able to stand for extended periods and occasionally lift up to 25 pounds.

Responsibilities

• Welcome customers with a warm, professional attitude.
• Build lasting relationships that earn customer loyalty.
• Resolve customer questions and concerns with confidence and care.
• Lead by example and help create a positive, supportive team environment.
• Train and support Customer Service Representatives.
• Accurately process customer orders and payments using our point-of-sale system.
• Maintain an organized, clean, and inviting front counter.
• Partner with the Store Manager to keep daily operations running smoothly.

Skills

Customer service

Leadership

POS systems

Stand for long periods

Tools

POS systems

Job description

Customer Experience Lead

$15-$18 per Hour | Monday-Friday | No Nights | Weekends Off

Be the Friendly Face Customers Remember

Do people naturally trust you?

Are you the person who enjoys helping others, remembers customers by name, and takes pride in making someone's day a little better?

If so, we'd love to meet you.

For more than 55 years, A Cleaner World has earned the trust of our communities by providing exceptional garment care and outstanding customer service. We're looking for a dependable, friendly leader to become the face of our Burlington store and help create the kind of customer experience that keeps people coming back.

This isn't just another customer service job—it's an opportunity to make a real impact every day while building a long-term career with a company that promotes from within.

What You'll Do

As our Lead Customer Service Representative, you'll play a key role in creating an exceptional experience for every customer who walks through our doors.

You'll:

• Welcome customers with a warm, professional attitude.

• Build lasting relationships that earn customer loyalty.

• Resolve customer questions and concerns with confidence and care.

• Lead by example and help create a positive, supportive team environment.

• Train and support Customer Service Representatives.

• Accurately process customer orders and payments using our point-of-sale system.

• Maintain an organized, clean, and inviting front counter.

• Partner with the Store Manager to keep daily operations running smoothly.

What Success Looks Like Here

Our best team members genuinely enjoy talking with customers, remember names and faces, notice the little details, and take pride in making every customer feel welcome.

This isn't the right job for someone who simply wants to ring up orders. It's the right job for someone who enjoys building relationships, solving problems, and making customers feel genuinely cared for.

We're Looking For Someone Who

• Loves helping people and providing exceptional service.

• Naturally builds trust and strong relationships.

• Takes ownership instead of waiting to be told what to do.

• Has a positive attitude and enjoys working with a team.

• Pays attention to the details that create a great customer experience.

• Handles challenges with professionalism and patience.

• Is dependable, punctual, and self-motivated.

• Communicates clearly and confidently with customers and coworkers.

Qualifications

• Previous customer service experience required.

• Leadership, supervisory, or team lead experience is a plus, but not required.

• Comfortable using computers and point-of-sale systems.

• Able to stand for extended periods and occasionally lift up to 25 pounds.

What We Offer

• $15-$18 per hour, based on experience.

• Paid training.

• Employee garment care benefits.

• Monday-Friday schedule.

• No nights.

• Weekends off.

• Opportunities for career growth and advancement.

• A supportive team that values respect, professionalism, and doing the right thing.

Why A Cleaner World?

At A Cleaner World, we believe great customer service starts with great people. Our customers trust us with items that are important to them, and we work hard every day to earn that trust.

If you're looking for more than just a job—if you want to build relationships, make a difference, and grow with a company that values your contributions we'd love to meet you.