Lead, Customer Experience Product Management

UKG; Frankfort (KY); On-site; USD 130,000 - 186,000; Full time

Job summary

UKG is seeking a Manager of Product Management to lead a team of product managers and a portfolio of customer experience products. You will set direction, invest, and partner across UKG to turn customer problems and emerging technology into valuable, connected experiences.

You’ll shape product strategy for platforms like Salesforce Service Cloud and Certinia PSA, and guide AI-enabled product initiatives with a focus on measurable outcomes.

Qualifications

• 8+ years of product management experience delivering enterprise software, customer experience, platform, or workflow products.
• People-management experience leading and developing product management professionals.
• Experience leading complex, cross-functional product initiatives and translating customer and business needs into product strategies, investment priorities, and measurable outcomes.
• Experience delivering enterprise platform and/or AI-enabled solutions, including integrated workflows, automation, assistants, or related customer experiences.
• Experience with Salesforce Service Cloud, Certinia PSA, Sierra AI, HCM, enterprise software, or adjacent SaaS domains.

Responsibilities

• Lead the portfolio: define and own the strategy, investment priorities, and outcomes for a portfolio of customer experience products.
• Shape connected customer experiences across products, platforms, and workflows with customer validation.
• Lead enterprise platform solutions across Salesforce Service Cloud and Certinia PSA, guiding integrations and data strategy.
• Lead AI-enabled products, establishing quality, trust, safety, and measurable outcomes.
• Build a high-performing organization by hiring, coaching, and developing product managers; optimize team capacity.

Skills

Product management

People management

Cross-functional collaboration

Salesforce Service Cloud

Certinia PSA

AI-enabled products

Customer experience

Tools

Salesforce Service Cloud

Certinia PSA

Sierra AI

HCM

Job description

UKG is seeking a Manager of Product Management to lead a team of product managers and a portfolio of customer experience products. You will set direction, invest, and partner across UKG to turn customer problems and emerging technology into valuable, connected experiences.

You’ll shape product strategy for platforms like Salesforce Service Cloud and Certinia PSA, and guide AI-enabled product initiatives with a focus on measurable outcomes.