Lead CSR/Teller - Columbus, OH (German Village) - Full Time

Fifth Third Bank; Columbus (OH); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Lead CSR/Teller to enhance customer relations and provide exceptional service. This full-time role in Columbus, Ohio, offers the opportunity to engage with customers, identify their financial needs, and ensure a positive banking experience. The ideal candidate will possess strong cash handling skills and a commitment to ethical practices. Join a team that values inclusiveness and accountability, and take the next step in your banking career with a company dedicated to fostering growth and development.

Qualifications

• High school diploma/GED required.
• Extensive cash handling experience preferred.

Responsibilities

• Provide excellent customer service and address customer needs.
• Collaborate with the Financial Center Manager for cash counts.
• Assist in training new Customer Service Representatives.

Skills

Customer Service

Cash Handling

Problem-Solving

Communication

Leadership

Education

High School Diploma or GED

Job description

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General Function

Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible for complex duties of a CSR, exercising considerable independent judgment. Responsible and accountable for risk by openly exchanging ideas, elevating concerns, and following policies and procedures. Always act in the best interest of customers and colleagues to ensure a positive customer experience. Achieve results by identifying, assessing, managing, monitoring, and reporting risks within the Bank's risk appetite.

Customer Experience

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Deepen relationships and treat customers with genuine care by listening to their needs, asking questions, and guiding them to meet their financial needs.
• Follow up on customer questions and find solutions to issues.
• Respond promptly to communication to maintain clear lines of communication.
• Maintain confidentiality of customer information.
• Follow the Bancorp Code of Business Conduct and Ethics and other policies, maintaining ethical behavior.

Operations

• Collaborate with Financial Center Manager to complete all monthly cash counts.
• Partner with the Manager to gather and report monthly FCA requests.
• Perform daily office responsibilities with the CSR and Bankers to ensure efficient operations.
• Maintain accurate balancing records, find and correct outages, and assist others.
• Stay informed of bank policies and procedures, updating knowledge as needed.
• Exercise sound judgment in decision-making, adhering to guidelines.
• Assist in training new Customer Service Representatives.

Referrals

• Identify customer needs during interactions and refer to Bankers or business partners for further consultation.
• Build knowledge of retail products and services.
• Use appropriate tools for tracking referrals to personal bankers and partners.

Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES: None.

Minimum Knowledge, Skills, and Abilities Required

• High school diploma/GED.
• Extensive cash handling experience.
• In-depth knowledge of retail policies and procedures.
• Ability to interact confidently with the public and adhere to dress code.
• Initiative, sound judgment, and problem-solving skills.
• Leadership qualities and resourcefulness.
• Alignment with company values: accountability, respect, inclusiveness, integrity.
• Flexible scheduling.

Working Conditions

• Normal office environment.
• Extensive computer screen time.

LOCATION -- Columbus, Ohio 43206

Fifth Third Bank promotes an inclusive culture and equal employment opportunity for all.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other