Lead CSR / Teller - Berwyn Branch - Full Time

Fifth Third; Berwyn (IL); On-site; USD 41,000 - 65,000; Full time

Job summary

Fifth Third Bank seeks a Lead CSR/Teller for the Berwyn Branch. The role focuses on delivering exceptional customer service, supporting banking operations, and ensuring compliance with policies. Successful candidates will have proven customer service skills and leadership abilities, working in a collaborative environment while fostering positive customer relationships.

Benefits

Comprehensive medical, dental, and vision coverage

401(k) with employer match

Flexible paid time off

Employee stock purchase plan

Mental and physical wellness programs

Qualifications

• In-depth knowledge of retail policies and procedures required.
• Ability to interact comfortably with the public.
• Demonstrates the company's core values and maintains ethical behavior.

Responsibilities

• Provide excellent customer service and manage complex CSR duties.
• Collaborate with managers to ensure efficient operations.
• Identify customer needs and provide appropriate referrals.

Skills

Customer service

Communication

Leadership

Problem resolution

Education

High school diploma/GED

Job description

time left to apply End Date: August 2, 2025 (30+ days left to apply)

job requisition id R59452

Make banking a Fifth Third better

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GENERAL FUNCTION:

Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible for the most complex duties of a CSR, exercising considerable independent judgement. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Customer Experience:

• Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met

• Provide follow up to customer questions and find solutions to address issues

• Be responsive and timely with correspondence to keep lines of communication open and clear

• Maintain a position of trust and responsibility by keeping all customer business confidential

• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior.

Operations:

• Collaborate with Financial Center Manager to ensure all monthly cash counts are completed.

• Partner with Financial Center Manager to gather and report monthly FCA requests.

• Perform daily office responsibilities, working with the CSR and Bankers, to maintain the efficient operation of the office.

• Maintain a balancing record that is in line with policy. Find and correct outages and assist others as needed.

• Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes.

• Demonstrate sound judgment in decision making, abiding to established guidelines and procedures.

• Assist in training newly hired Customer Service Representative

Referrals:

• During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation

• Build and maintain a working knowledge of the Retail products and services offered

• Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes

Perform other duties as assigned

SUPERVISORY RESPONSIBILITIES: None.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• High school diploma/GED.

• Position requires in-depth knowledge of retail policies and procedures, to perform the essential duties with minimal supervision.

• Work involves contact with the public, adhere to dress code guidelines.

• Must have the ability to interact comfortably and confidently with the public.

• Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.

• Act as a leader and a resource for both customers and platform team.

• Demonstrate the company’s core values, work as one bank, take accountability, be respectful & inclusive, act with integrity.

• Need to have flexibility in scheduling.

WORKING CONDITIONS:

• Normal office environment.

• Extensive viewing of computer screens.

At Fifth Third Bank, we understand the importance of rewarding our employees for their hard work and dedication, therefore, our Total Rewards offering includes a differentiated compensation package and comprehensive benefits.

Our benefits programs are designed to support the health, happiness, and financial well-being of our employees and their families. Your benefits will include access to comprehensive medical, dental, and vision coverage, a 401(k) plan and employee stock purchase plan that both offer a generous employer match, flexible paid time off, comprehensive leave programs, and unique benefits to support your overall mental and physical wellness. For additional details, please contact your recruiter.

Compensation:

We offer a competitive base salary that is reflective of the range of salary levels for all roles within this pay grade across the US. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.

Lead CSR / Teller - Berwyn Branch - Full TimeTotal Base Pay Range 41,600.00 - 64,500.00 USD AnnualLOCATION -- Berwyn, Illinois 60402

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

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Introduce yourself to our team to stay connected on future opportunities. We look forward to finding the right place for you. Are you ready to take the next step?

About Us

Fifth Third Bank, National Association is one of the top-performing banks in the country, with a history that spans more than 150 years. We’ve staked our claim on looking at things differently to make banking a Fifth Third better. This applies to our relationships with customers and employees alike.

We employ about 18,000 people while offering:
• A chance for employees to build their future, with supportive career development and comprehensive health and financial wellness programs.
• An environment where we win together by celebrating achievements and working collaboratively.
• An opportunity to make a difference in a positive and lasting way. Everything we do is geared toward improving lives.

We’re proud that Fifth Third is a warm and caring place to grow – as a customer and as a team member.