Lead, Critical Facilities Technician

JLL; San Antonio (TX); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Lead, Critical Facilities Technician to oversee the installation and maintenance of essential building systems. This role involves supervising a dedicated team, ensuring operational efficiency, and maintaining safety standards in a dynamic environment. The ideal candidate will have extensive experience in critical facilities, particularly with UPS systems and emergency generators. Join a forward-thinking firm that prioritizes employee wellness, offers a comprehensive benefits package, and fosters a culture of inclusivity and professional growth. This is a unique opportunity to make a significant impact in a vital role.

Benefits

401(k) plan with matching contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Flexible and Remote Work Arrangements

Qualifications

• 5+ years of experience in a data center/critical facility.
• Hands-on experience with UPS systems and emergency generators.
• Supervisory experience in a maintenance role.

Responsibilities

• Supervise maintenance staff and ensure efficient service requests.
• Perform preventive maintenance on building systems.
• Train staff in safety, maintenance, and troubleshooting procedures.

Skills

Verbal/Written Communication Skills

Technical Procedure Analysis

Microsoft Office Suite

Professional Interaction

Education

High School diploma or GED equivalent

Operating Engineers license (SMA) or equivalent

Certification as a Universal Technician for CFC’s

Tools

Corrigo

MCIM / Salesforce

Zendesk

Service Now

Job description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades, or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Summary

The Lead, Critical Facilities Technician supervises and directs operating engineers in the installation, repair, and maintenance of all base building and critical system machinery and equipment. The Lead will also be responsible for supervising the operating team on their shift and assume the Chief Engineer's responsibilities if the Chief Engineer is not onsite.

Responsibilities

• Supervise and direct maintenance staff on shift and monitor performance of assigned responsibilities.
• Perform and/or direct the performance of all maintenance departmental service requests, ensuring that work performed in these areas is accomplished efficiently with a minimum amount of disruption and inconvenience.
• Check malfunctioning equipment and ascertain corrective action required to restore to satisfactory operating condition.
• Provide training and supervision aimed at expanding the capabilities of the operations staff.
• Training on the proper use and care of tools and instruments, giving hands-on instruction in basic maintenance, safety, and troubleshooting procedures, recommending relevant outside engineering courses for enrollment, and instilling an overall level of professionalism in manner and appearance.
• Direct the performance of contracted maintenance work as needed. Specific tasks include but are not limited to: ensuring the timely performance of maintenance contract work, overseeing the fulfillment of equipment warranty obligations by the installer, and securing equipment manuals and drawings from the installers/contractors.
• Responsible for maintaining, monitoring, and performing preventive maintenance and continuous operation of all building systems including: fire/life safety, mechanical (HVAC, plumbing, controls), electrical (lighting, UPS, PDU, generators, primary switchgear), emergency backup systems, and hot water systems; monitors operation, adjusts, and maintains refrigeration, chilled water, and air conditioning equipment; boilers, and ventilating and hot water heaters; pumps, valves, piping and filters; other mechanical and electrical equipment; record readings and make adjustments where necessary to ensure proper operation of equipment. Requires the ability to analyze the operation of various systems, determine the cause of any problems/malfunctions, and take corrective action as required.
• Comply with departmental policy for the safe storage, usage, and disposal of hazardous materials while maintaining a clean and safe workplace.
• Ensure the availability of an adequate operating inventory of tools and supplies.
• Preparing and submitting purchase-order requests, developing sources for stock materials, and performing periodic checks for supplies.
• Responsible for the operational management and effective daily leadership and administration of the engineering team with the objectives of safely, efficiently, and effectively operating machinery and systems in a cost-effective manner.
• The Lead must ensure the highest level of professionalism while meeting the clients’ needs and commitment to achieving the goal of 100% uptime throughout the engineering team. Responsible for protecting and improving the value of the clients’ assets and ensuring that building engineering systems continue to perform their intended function.
• Responsible for keeping records of building rounds and readings, all engineering logs, and engineering data sheets.
• Responsible for advance training and notification to all contractors so that they are informed and knowledgeable with respect to the building’s critical functions and the work they are to perform, including an incident contact response list.
• Responsible for understanding and complying with emergency escalation procedures.
• Ensure that the CWA (Critical Facility Work Authorization) is a well-understood process among the building staff, engineers, tenants, and contractors who perform work on the building’s critical infrastructure.
• Ensure strict adherence to Critical Awareness Process, Technical Bulletins, established engineering guidelines, processes, and procedures.
• Assist Chief Engineer in the implementation of Key Performance Indicators (KPI’s) and Individual Performance Plans.
• Performs additional job duties as requested.

Supervisory Responsibilities

• Assist Chief Engineers in supervising operating engineers.
• Carries out supervisory responsibilities in accordance with the policies enumerated with Jones Lang LaSalle and applicable laws.
• Responsible for overseeing the activities of contractors working within the building either as representatives of the building itself or tenants operating within the buildings.
• Supervise and implement the preventative maintenance program. Specific duties include but are not limited to: scheduling of preventative maintenance with a minimum disruption of building services, performing and/or delegating preventative maintenance tasks to the appropriately qualified maintenance staff member, orders parts and equipment required for repair, maintenance, and installation of new equipment and facilities, and maintains inventory.
• Planning, assigning, and directing work.

Education & Experience

• Must have hands-on experience in a data center/critical facility, including UPS Systems, emergency generators, and switchgear.
• High School diploma or GED equivalent.
• 5+ years related work experience, including supervisory experience.
• Operating Engineers license (SMA) or equivalent.
• Certification as a Universal Technician for CFC’s (or within 90 days of employment).

Skills and Abilities

• Demonstrated verbal/written communication skills.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to read, analyze, and interpret technical procedures, or governmental regulations and codes.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before small groups of tenants or fellow employees.
• Working knowledge or the capability of developing proficient knowledge of Microsoft Word, Microsoft Excel, Outlook, and Microsoft Access and any other software packages.
• Must be able to professionally interact with tenants and contractors.

Preferred Requirements

• Corrigo Experience.
• MCIM / Salesforce Experience.
• Zendesk Experience.
• Service Now Experience.
• Received EPA 608.
• Trained in NFPA70E.

Physical Requirements:

• This position will require the following:
• Walking large, campus-like settings.
• Frequent walking, climbing, bending, kneeling, lifting, stooping, and working/extending overhead, including: Lifting a minimum of 50 lbs.
• Climbing stairs and navigating rooftops to access equipment.
• Using ladders up to 30ft and working from heights.
• Ability to Climb a ladder with a 300-lb weight limit.
• Must be able to work different schedules.
• Must be able to work Holidays.
• Must be able to respond to site emergencies.

Benefits

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical, and emotional health.

Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Flexible and Remote Work Arrangements may be available

About JLL

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers, and investors achieve their business ambitions.

As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces, and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics, and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.

Location: On-site – SAN ANTONIO, TX

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!