Lead Conversion Analyst - Private Investigations

Privin Network; Phoenix (AZ); On-site; USD 60,000 - 70,000; Full time

Job summary

Privin Network seeks a Case Analyst to manage incoming leads, communicate our services, and convert inquiries into clients. You will maintain detailed client interactions and case files in Notion, collaborating with investigators to ensure accurate, confidential handling of client needs.

The role requires strong analytical, verbal and written communication, multitasking, and the ability to meet sales targets while upholding privacy and professionalism in a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent work experience in relevant field.
• Proven experience in case analysis, research, or investigative work.
• Strong analytical and communication skills.
• Ability to manage multiple cases and meet deadlines.
• Maintain confidentiality and professionalism handling sensitive information.

Responsibilities

• Respond promptly to client leads via phone, email, and online inquiries.
• Engage with potential clients to understand needs and services offered.
• Qualify leads and prioritize follow-ups.
• Maintain detailed client interactions and case files in Notion.
• Collaborate with investigators to align client needs with investigations.
• Meet or exceed lead conversion and sales targets.
• Communicate PRIVIN's value propositions to clients.
• Provide feedback on lead quality and trends.
• Refine analyst protocols for efficiency and effectiveness.

Skills

Analytical skills

Verbal communication

Written communication

Multitasking

Attention to detail

Confidentiality

Case management software

Microsoft Office

Investigative tools

Sales / customer service

Client rapport

Education

Bachelor's degree in Criminal Justice, Forensic Science, or related field (or equivalent work experience)

Tools

Notion

Job description

Privin Network seeks a Case Analyst to manage incoming leads, communicate our services, and convert inquiries into clients. You will maintain detailed client interactions and case files in Notion, collaborating with investigators to ensure accurate, confidential handling of client needs.

The role requires strong analytical, verbal and written communication, multitasking, and the ability to meet sales targets while upholding privacy and professionalism in a fast-paced environment.