Lead Control Systems Technician II

Thermo Systems LLC.; Duquesne (Allegheny County); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Annual bonuses

401(k) with company match

Training opportunities

Tuition reimbursement

Flexible vacation policy

Free lunches and team events

Job summary

Thermo Systems LLC. is seeking a Control Systems Technician to provide technical support and field coordination for control system projects. Responsibilities include leading installations, troubleshooting systems, and ensuring excellent customer service. The ideal candidate will have an Associate degree or equivalent experience and several years in the field.

The position offers a competitive salary, travel opportunities, and various benefits including health packages and training. Join us to foster a collaborative and customer-focused work environment.

Qualifications

• 3 to 7+ years industry experience required.
• Experience as Lead Control Systems Technician I or equivalent.
• Demonstrated ability to troubleshoot control systems effectively.

Responsibilities

• Lead and assist in project installation and commissioning of control systems.
• Communicate effectively with customers.
• Ensure tasks are completed accurately and on schedule.

Skills

Technical support

Communication skills

Troubleshooting

Project installation

Customer service

Education

Associate in Applied Science or relevant experience

Job description

Job Summary:

Provides technical support and field coordination to control system projects and service teams. Is accountable for assigned tasks. Listens, takes direction, and seeks guidance from the assigned project leads, supervisors, and company leadership. Travel to client locations for installations, maintenance, or repairs of control systems.

Education and Experience:

• Associate in Applied Science or Associate in Science in Engineering Technology, Computer Information Systems Technology, relevant curriculum, or experience.
• Typically, 3 to 7+ years industry experience.
• Proven Track Record: 3+ years as Lead Control Systems Technician I or equivalent.

Duties and Responsibilities:

Technical Responsibilities:

• Ability to lead and assist in project installation, start-up and commissioning of control systems.
• Lead and perform instrument loop checks and calibrations.
• Expert in maintenance, troubleshooting and repair of control systems.
• Lead and perform Factory Acceptance Tests (FAT).
• Wire instruments and control panels.
• Demonstrate intermediate understanding of Human-Machine Interface (HMI) and Programmable Logic Controller (PLC) applications.
• Expert with startup and troubleshooting of Human-Machine Interface (HMI) applications.
• Expert with startup and troubleshooting of Programmable Logic Controller (PLC) applications.
• Read and interpret piping & instrumentation diagrams and wiring diagrams. Able to provide feedback regarding field conditions versus drawings.
• Practice procedures outlined in the company’s Quality Management System (QMS).
• Accurately document work performed.
• Demonstrate intermediate understanding of control system design.
• Demonstrate intermediate understanding of electrical and mechanical system design.
• Demonstrate understanding of Information Technology (IT) system, network infrastructure, and computer system design, as it relates to control system integration.
• Seek accredited control systems certifications and training opportunities.
• Develop and demonstrate strong verbal and written business communication skills

Customer Service:

• Communicate in an effective, positive, and proactive manner with customers.
• Follow customer specific site standards and procedures.
• Always conduct business in professional manner.
• Provide excellent customer care and support.
• Be patient, attentive, and responsive to customers in solving their problems.
• Always follow up and honor commitments with customers.

Project Responsibilities:

• Complete assigned tasks accurately, on schedule, and under budget.
• Understand the scope of work assigned to you, identify when issues arise that are beyond that scope, and communicate those issues to the assigned project lead.
• Where applicable, directs and oversees junior or subordinate staff members regarding construction, operations, and/or maintenance tasks and assignments at a project site.

Supervisory Responsibilities (Only if applicable):

• Participate in management and leadership training.
• Manage staff technician schedules.
• Effectively manage technician flow to align with company priorities.

Required Skills and Abilities:

• Manages time and priorities.
• Completes tasks in most efficient manner.
• Demonstrate continuous learning and professional growth
• Up to 100% of time spent at customer locations with overnight travel up to 60%.

On Call:

• On call rotation participation may be required based on location and client needs.

Work Authorization/Other Requirements:

• Proof of eligibility to work in the country where the position is located is required.
• Maintain a valid drivers license.
• Fit for Duty at all times

Culture:

Model Thermo Systems core values of employee success, customer success and financial strength by:

• Seeking new and additional business through project change orders, additional services to existing customers, and referrals for new customers/projects. Drive financial success.
• Be a good teammate, support your colleagues, promote a positive atmosphere for those around you. Drive employee success.
• Go the extra mile for your customer, take ownership of their needs, over communicate. Drive customer success.
• Foster an environment of integrity, trust, collaboration, professionalism, serving one another, leading by example, and assuming good intent each and every day.

What You'll Get:

• Competitive salary, annual bonuses, 401(k) with company match, and business travel reimbursement: We appreciate our employees, and we make sure they know it.
• Benefits: We offer full-time employees multiple healthcare packages, including low-cost options.
• Casual Dress: Every day is "Casual Friday"; we want you to be comfortable when you come to work.
• Training: We offer in-house and factory technical training to keep our staff sharp.
• Tuition Reimbursement: We encourage academic advancement and professional credentialing.
• Vacation/Sick Time: We believe work-life balance is essential. Ensuring our employees have time to truly relax and recharge is important to us.
• Culture & Extras: We provide free lunches, regular team bonding & fun office events, and plenty of company swag.

Thermo Systems provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.