Lead Contract Manager, Strategic Accounts

HubSpot; United States; Hybrid; USD 130,000 - 208,000; Full time

Job summary

HubSpot is seeking a Lead Contract Manager to own contract renewals and drive value for strategic accounts in the US. The role involves negotiating renewals, collaborating with Sales, Customer Success, Legal and Management to maximize customer investment and growth, and mentoring junior teammates.

You will participate in forecasting discussions, help shape contract management processes, and contribute to strategic initiatives within the Contract Management and Customer Success teams.

Qualifications

• 5+ years in contract or renewal management (or similar)
• Experience with Legal teams on complex contracts
• Experience with large organizations (200+ employees)
• Strong customer experience focus
• Data-driven forecasting and collaboration across teams

Responsibilities

• Negotiate value-driven renewals and contract changes with a focus on customer experience
• Collaborate with customers and internal teams to drive account growth
• Lead renewal process with Sales, Customer Success, Management and Legal teams
• Mentor junior Contract Managers and share best practices
• Contribute to pipeline forecasting and strategic initiatives

Skills

Contract renewal management

Negotiation skills

Growth mindset

Mentorship

Job description

The Strategic Accounts team at HubSpot sits at the highest-touch end of the Customer Success organization. This team works with our highest paying and Lighthouse customers to help them see extraordinary growth through education, business consulting and delight.

As a Lead Contract Manager at HubSpot, you will be in charge of managing customer contracts, handling customer inquiries and renewals, and focusing on maximizing customer investment. Your responsibilities include negotiating value-driven renewals, collaborating with customers and internal stakeholders to drive account growth, and ensuring a positive customer experience throughout the contract renewal process. You will also play a key role in forecasting, contributing to process improvements, mentoring less experienced colleagues, and supporting strategic initiatives within our Contract Management and Customer Success team.

This role can be @office @flex or @home work preferences in the US.

In this role, you’ll get to:

• Negotiate value-driven renewals and contract changes while ensuring a superb customer experience.
• Work collaboratively with customers and internal stakeholders to grow accounts and drive incremental opportunities.
• Collaborate with Sales Representatives, Customer Success Managers, Management and Legal teams to execute the contract renewal process and ensure a positive experience for the customer.
• Establish cooperative working relationships with customers.
• Lead forecasting discussions and pipeline reviews with internal colleagues.
• Contribute to the growth of the Contract Management Organization by providing feedback and piloting new processes and playbooks.
• Mentor less experienced Contract Managers to help them learn the ins and outs of the role, best practices, and new skills.
• Contribute to the strategic evolution of our Contract Management and Customer Success organization by assisting with projects, pilots, and other operational or strategic initiatives.
• Improve forecast accuracy and consistency
• Work with senior internal and external stakeholders
• Develop your understanding of SaaS economics
• Deliver best in class service to our upmarket customers (200+ employees)
• Partner with our upmarket customers to understand how best to achieve their goals and solve their challenges

We are looking for people who:

• Have 5+ years of experience working in contract or renewal management (or in a similar role)
• Experience in working with Legal teams to manage complex contract specifications
• Experience working with large organizations (200+ employees)
• Are passionate about creating a great customer experience
• Demonstrate the ability to consistently over-perform versus their targets and other primary metrics
• Consistently make significant contributions beyond the day-to-day of their role through mentorship, participation in initiatives or projects, etc.
• Work autonomously and strategically
• Solve problems with curiosity and creativity
• Seek to understand multiple perspectives in a situation
• Have growth driven negotiation skills
• Show clear communication skills with the ability to effectively lead a phone conversation
• Possess prioritization and organizational skills with attention to detail
• Embrace a dynamic and motivating environment
• Invest in relationships with customers and colleagues
• Contribute to a positive team environment of equality and inclusion

Pay & Benefits

The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons.

This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy.

Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.

At HubSpot, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.

Annual Cash Compensation Range:

$129,800—$207,700 USD

At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in‑person onboarding. If you join our broader Product team, you’ll also attend other in‑person events, such as your Product Group Summit and other gatherings, to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

About HubSpot

HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot’s connected platform enables businesses to grow faster by focusing on what matters most: customers.

At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.

We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.

Recognized globally for our award‑winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.

Explore more:

• HubSpot Careers
• Life at HubSpot on Instagram

HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found here. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. We may use CLEAR ID Verification during the hiring process to confirm your identity and help maintain a safe, secure, and trusted experience for all candidates. Refer to HubSpot’s Recruiting Privacy Notice for details on data processing and your rights.

Massachusetts Applicants:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Germany Applicants:

(m/f/d) - link to HubSpot’s Career Diversitypage here.

India Applicants:

link to HubSpot India’s equal opportunity policy here https://drive.google.com/file/d/1fTZ0ht2chl1WRI7Tgrbzh9ytZUhL2jG9/view hstc=20629287.8bedd818fefb24c6303ec98fcf9dcfff.1724281309795.1724281309795.1724281309795.1& hssc=20629287.1.1724281309796& hsfp=1818362978