Lead Content Moderator

Pyramid Consulting, Inc; Austin (TX); On-site; USD 48,000 - 54,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid sick leave

Job summary

A tech consultancy is seeking a Lead Content Moderator in Austin, TX. This full-time role involves optimizing scheduling and staffing, mentoring associates, and ensuring compliance with company policies. The ideal candidate will have at least 3 years of leadership experience in content moderation and possess strong analytical skills. Key qualifications include excellent decision-making capabilities and proficiency in Microsoft Office. The position includes competitive benefits and salary ranging from $48,000 to $54,000 annually.

Qualifications

• Minimum 3 years’ experience in a leadership/management role with a proven track record of team success.
• Experience in leading a content moderation team.
• Ability to work under pressure and manage multiple tasks simultaneously.

Responsibilities

• Strong knowledge of platform-specific algorithms, trends, and best practices.
• Optimizing scheduling, staffing, and KPI tracking for improved performance.
• Generate Management Information System (MIS) reports and conducting trend analysis to drive productivity improvements.
• Mentor, coach and monitor the performance of associates.
• Support training efforts and assess group training needs to ensure skill development.
• Ensure that team is updated, aware of, and compliant with all company policies.

Skills

Content Moderation

Trust & Safety

Team Leadership

Training Delivery

Performance Monitoring

Audit and Feedback

MIS Reporting

Platform Algorithms

People Management

Tools

Microsoft Office

Job description

Job ID: 25-91633

Pay Range: $48,000 – $54,000/annum. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Immediate need for a talented Lead Content Moderator. This is a fulltime opportunity and is located in Austin, TX (Onsite). Please review the job description below and contact me ASAP if you are interested.

Key Responsibilities:

• Strong knowledge of platform-specific algorithms, trends, and best practices.
• Optimizing scheduling, staffing and KPI tracking for improved performance.
• Generate Management Information System (MIS) reports and conducting trend analysis to drive productivity improvements.
• Mentor, coach and monitor the performance of associates.
• Support training efforts and assess group training needs to ensure skill development.
• Confirm that team is updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems.
• Ensure that all company information which includes customer information are kept confidential and secured.

Key Requirements and Technology Experience:

• Key skills: Content Moderation, Trust & Safety, Team Leadership, Training Delivery, Performance Monitoring, Audit and Feedback, MIS Reporting, Platform Algorithms, People Management
• Minimum 3 years’ experience in a leadership / management role with a proven track record of team success.
• Experience in leading a content moderation team.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Strong leadership and organizational skills.
• Good understanding of project management principles.
• Proficient in Microsoft Office and other relevant software programs.
• Excellent analytical and decision making acumen.

Seniority Level

Not Applicable

Employment Type

Full-time

Job Function

Information Technology

Industry

IT Services and IT Consulting

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.