Lead Content Management Systems Business Analyst

Merkle Schweiz; Massachusetts; On-site; USD 78,000 - 127,000; Full time

Job summary

This innovative firm is seeking a Lead CMS Business Analyst to join its Content Technology team. In this remote-friendly role, you will collaborate with strategy, design, and engineering teams to deliver web-based technology solutions. As a subject matter expert, you will lead projects, ensuring alignment with client needs and business strategies. Your ability to analyze user requirements and articulate solutions will directly impact clients’ success. If you thrive in dynamic environments and enjoy balancing technical and client-facing responsibilities, this opportunity is perfect for you.

Benefits

Medical, vision, and dental insurance

Short-term and long-term disability insurance

Flexible paid time off

At least 15 paid holidays per year

Paid sick and safe leave

Qualifications

• 5+ years in a client-facing role with a focus on CMS/DXP solutions.
• Strong skills in requirement elicitation and business analysis.

Responsibilities

• Lead CMS/DXP project implementations and manage client relationships.
• Create training materials and facilitate user acceptance testing.

Skills

Client-facing role experience

CMS/DXP or CaaS solutions

Requirement elicitation

Business analysis

Data or content modeling

Project management skills

Technical presentation skills

Tools

Jira

Confluence

Job description

The purpose of this role is to enable and support project delivery through the capture and analysis of user and business needs, ensuring project outcomes are aligned with the service vision and business strategy.

We are looking for a Lead CMS Business Analyst to join our Content Technology team. You will work with our strategy, design, and engineering teams to deliver web-based technology solutions for our clients. You will act as a subject matter expert on the platforms that we implement and will lead projects from start to finish, partnering with our clients throughout the engagement.

This is a remote-friendly position reporting to the Business Analyst Director.

Imagine yourself in a role where you quickly grasp different technologies and solutions, explaining how they align with your client’s business needs. You’ll uncover insights and articulate both client needs and engineering requirements. This is your chance to solve business problems, develop systems, and make a direct impact on your clients’ lives. You’ll enjoy an excellent balance between technical thinking and client interaction in this exciting opportunity.

Responsibilities:

• You will be the Subject Matter Expert on CMS/DXP project implementations, providing guidance on the solution being built.
• Lead requirement elicitation meetings with the client.
• Analyze documentation from clients and vendors.
• Work with our client Product Owner and associated team members to refine feature sets so that they are clearly defined.
• You will work with the architects and project team to refine requirements and break them down into meaningful segments of work that can be handed over for development and testing.
• Manage backlog and future specifications to ensure the engineering team is aware of the project pipeline.
• Create process/data flows to create a visual representation of requirements.
• Participate in ideation and design sessions.
• Participate in Agile ceremonies, estimation, and scope creation.
• You will develop business requirements and draft technical specifications.
• Track changes in project scope with the use of effective change management processes.
• Help create QA test cases and client acceptance test plans.
• Conduct showcases and facilitate user acceptance testing with clients to gather feedback throughout the project.
• Create training materials and lead training sessions with clients.

Qualifications:

• 5+ years in a client-facing role.
• Experience working in CMS, DXP or CaaS solutions.
• Comfortable presenting information to all partners.
• Experience eliciting, defining, analyzing and documenting business and user needs in the form of business, functional, and non-functional requirements.
• Ability to drive solutions with the clients and technical team.
• Understand business processes/problems and bring that understanding to discussions with developers and designers, clients and other analysts.
• Experience with data or content modeling.
• Support a team environment across different time zones.
• Project management and technology skills.
• Proficiency in Jira and Confluence (or similar tools).
• Experience implementing and/or managing CMS/DXP platforms (ie. AEM, Sitecore, Contentful, Drupal etc.).

The annual salary range for this position is $78,000 - $126,500. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.

Benefits available with this position include:

• Medical, vision, and dental insurance.
• Short-term and long-term disability insurance.
• Flexible paid time off.
• At least 15 paid holidays per year.
• Paid sick and safe leave.

Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com.