Lead Concierge- Full Time

Waldorf Operations LLC; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401k + Fulltime & Part-time Benefits

Training, Development & Career Ladder

Great work-life balance

Flexible Scheduling

Job summary

Harmony Senior Services is seeking a dedicated Concierge/Receptionist to manage front desk operations at our Waldorf, MD community. You will greet residents and visitors, answer calls, log messages, and support various administrative tasks in a busy senior living environment.

The role requires professionalism, strong communication, and teamwork, with duties spanning guest reception, call handling, and basic office functions to help maintain a secure, welcoming community for residents and staff.

Qualifications

• Must have a high school diploma or GED.
• Must be neat, professional in appearance and well-groomed.
• Experience in administrative functions.
• Ability to answer phones politely and professionally.
• Strong organizational and teamwork skills.
• Effective written and verbal communication abilities.

Responsibilities

• Greet all visitors to the community.
• Answer and transfer telephone calls, take messages.
• Monitor walkie-talkie, security systems, and fire panel as needed.
• Maintain resident sign-in/logs and visitor registration records.
• Keep front desk and lobby area clean and orderly at all times.
• Sell meal tickets and manage payments by payroll deduction or personal check.
• Ensure building security and monitor entrances/exits.
• Coordinate van schedules for residents.
• Support with miscellaneous office tasks across departments.

Skills

Customer service

Phone etiquette

Organization

Communication

Teamwork

Education

High school diploma or GED

Tools

Telephone system

Visitor registration log

Filing & copying

Job description

11239 Berry Road, Waldorf, Maryland 20603

Job Description

The concierge/receptionist performs a variety of administrative support duties including:

• greeting all visitors to the community
• answering the telephone
• transferring calls to appropriate party
• taking accurate messages
• Monitors walkie-talkie, door security system and fire panel as needed
• Monitors resident sign-in and sign-out log and the visitor registration log and completes administrative support functions such as filing and making copies
• Transfers calls or takes messages as appropriate in a courteous, friendly and helpful manner
• Fills out and logs service request forms for residents and/or staff
• Monitors and greets visitors to the community
• Keeps front desk and lobby area clean and neat at all times
• Sells meal tickets and accounts for by payroll deduction or personal check
• Ensure the security of the building
• Monitors resident sign-in and sign-out log and the visitor registration log; periodically checks entrances/exits of the building to ensure community is secure
• Attends in-services and staff meetings as required
• Assists with coordinating van schedule for residents
• Follows confidentiality policies regarding release of resident information
• Performs supportive office functions for all departments including filing, typing, and making copies
• Completes all other duties as assigned

Requirements

• Must possess a high school diploma or GED
• Must be considerate, neat, well groomed and professional in appearance.
• Must dress in a professional manner
• Must have experience in Administration functions
• Must answer phones in a polite and professional manner
• Must be organized, and able to work well with others as part of a team
• Must be polite and considerate to residents, visitors, co-workers and management team
• Must be able to effectively communicate both verbally and in writing
• Must be able to sit for extended periods of time
• Must be able to function effectively in a busy environment and be able to multi-task
• Must be willing to work a flexible schedule that includes weekends and holidays
• Must attend all required in-services and staff meetings

Why Harmony?

• 401k + Fulltime & Part-time Benefits Packages
• Training, Development & Career Laddering
• Great work-life balance
• Flexible Scheduling

Harmony Senior Services is a certified Great Place To Work and one of the country’s fastest growing companies in the luxury senior living industry offering independent living, assisted living, and memory care in 45+ locations across the United States.

Harmony Senior Services was founded on the belief that people deserve access to high quality senior living options. It is our honor to provide each resident, family member, and associate with the same care, compassion, and respect we would for our own family. We are a family serving families. Our team members are the foundation of the Harmony family, and we strive to create an environment where everyone feels safe, supported, and valued. We are passionate about serving our residents and their families while fostering a meaningful and fulfilling workplace for our team.

Begin your journey with Harmony Senior Services and join one of the leaders in the senior living industry today!

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other legally protected status. We are committed to fostering a diverse and inclusive workplace.