Lead Concierge (32 Hours) - Pacific Gate

Action Property Management, Inc.; San Diego (CA); On-site; USD 80,000 - 100,000; Part time

Job summary

An established industry player is seeking a Lead Concierge to join their luxury team in San Diego. This role is perfect for someone with a passion for hospitality and a polished demeanor, as you will be the first point of contact for residents and guests. You will manage inquiries, provide information, and ensure a welcoming atmosphere at the high-rise association. This position offers a unique opportunity to thrive in a luxury environment, with a focus on excellent customer service and teamwork. Join a company that values integrity and professionalism, and enjoy a rewarding career in hospitality.

Benefits

Comprehensive Benefits Package

Ongoing Training

Career Growth Opportunities

Team-Oriented Culture

Paid Time Off

401(k) with Company Match

Medical Insurance

Dental Insurance

Vision Insurance

Pet Insurance

Qualifications

• 2+ years of concierge or front desk experience in luxury settings.
• Strong judgment and solutions-oriented approach required.

Responsibilities

• Greet residents and guests at the Concierge Desk professionally.
• Monitor lobby activity and coordinate on-site personnel as needed.
• Maintain cleanliness and organization of the Concierge area.

Skills

Concierge Experience

Customer Service

Strong Organization Skills

Multitasking

Proactive Service Orientation

Team Player

Events Management

Luxury Lifestyle Service

Education

High School Diploma or GED

Job description

Who We Are

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity and professionalism, coupled with our core values of excellence, innovation, and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.

Action Property Management is seeking a seasoned Lead Concierge (part-time 32 hours) to join our team at our luxury high-rise association, Pacific Gate in San Diego. We are searching for an individual who thrives in a luxury upscale environment and who has a true passion for hospitality.

Job Summary:

Under the direction of the Resident Relations & Concierge Manager, the Lead Concierge is the first point of contact for people entering the lobby or calling the association. As such, the Lead Concierge must always display a professional appearance and speak in a polite manner and clear tone, including answering telephones or addressing people who have approached the Concierge Desk. The Lead Concierge is expected to possess a working knowledge of the Association’s rules, policies, and procedures, as well as familiarity with the Association’s amenities and surroundings in order to assist residents and their guests. In addition to the duties listed above, the Lead Concierge is also the first point of contact for the other Concierge staff, whether working for Action or Securitas. The Lead Concierge is responsible for reviewing and updating post orders, leaving pass-downs, and working with the Assistant General Manager to solve issues relating to the Concierge staff and improving the service that we provide for our clients.

Compensation: $20 to $22 per hour

Schedule:

Monday & Tuesday 6:00 AM to 2:30 PM

Wednesday & Thursday 2:00 PM to 10:30 PM

What You’ll Do (Job Duties)

• Greeting residents, guests, and other visitors at the Concierge Desk in a welcoming and professional manner.
• Answer telephone calls or address people who enter the lobby or approach the Concierge Desk to politely answer questions, provide information, and assist in accordance with rules, regulations, and policies; receive and respond to resident complaints in accordance with established procedures and policies or as appropriate; assist residents with issues or problems that do not require direct management involvement.
• Monitor activity in the Lobby and, when necessary, coordinate on-site personnel to address residents’ and guests’ needs; utilize the Master Phone Directory to contact residents to announce guests and deliveries.
• Maintain the appearance of the Concierge Desk area, Lobby, and main elevators by assuring it is always organized and clean; summon the janitorial or maintenance staff when needed; straighten cushions and periodicals as needed; maintain the back office and package room in a neat and orderly manner.

Who You Are (Skills/Experience)

• At least 2 years concierge or front desk experience in hotel, or luxury residential community.
• Polished and professional appearance and demeanor.
• Familiar with the city's attractions, entertainment, and dining options.
• Proactive in service - not reactive.
• Strong organization and multitasking skills.
• Attentive and capable of building a strong rapport with residents, guests, and team members.
• Team player.
• Events Management experience preferred.
• Luxury lifestyle customer service.
• Strong judgement and solutions oriented.
• Must be at least 18 years of age and successfully pass a pre-employment background check and drug screening.
• Must have a high school diploma or GED equivalent.

Why Join Action

Action's goal is to attract and retain the best talent in the industry. We are proudly rated 4.3 Stars on Glassdoor. Check out our Glassdoor page here: https://tinyurl.com/actionglassdoor

We offer our Team Members the following:

• Comprehensive benefits package for qualifying employees.
• On-going hospitality and property management training.
• Opportunities for career growth and advancement.
• Values driven company culture that encourages team work and excellence.

Why You’ll Love Working at Action

At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued. Join us at Action Property Management and make a meaningful impact.

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco and Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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