Lead Concierge

Stratton Amenities; Lewisville (TX); On-site; USD 52,000 - 68,000; Full time

Job summary

Stratton Amenities in Lewisville, TX, is seeking a Front Desk Supervisor to lead a concierge team and uphold luxury hospitality standards for residents and clients. You will act as the face of the property and coordinate between the property manager and staff to deliver exceptional service.

The role demands strong leadership, clear communication, and the ability to manage schedules, payroll, and SOPs while fostering a positive work culture. Nights, weekends, and holidays require flexibility.

Qualifications

• Leadership and supervisory skills and experience.
• Training and development experience.
• Exceptionally enthusiastic and positive individual.
• 2 years’ experience in Hospitality, Multifamily or Upscale Hotel
• 2 years’ experience in a busy luxury retail environment
• Must have experience delivering exceptional service

Responsibilities

• Act as the face of the property and lead by example.
• Coordinate communication between the property manager and concierge team.
• Provide anticipatory service and smooth accommodations for residents.
• Address resident concerns promptly and professionally.
• Hold weekly meetings with the property manager to discuss improvements.
• Schedule staff and oversee weekly payroll.
• Enforce accountability measures and performance coaching.
• Develop SOPs to improve concierge operations.
• Foster a positive work culture and enforce grooming standards.
• Participate in monthly regional calls and safety routines.

Skills

Leadership

Supervisory skills

Training & development

Hospitality experience

Multifamily

Upscale hotel experience

Luxury retail experience

Customer service

Job description

Lewisville, United States | Posted on 08/25/2026

Stratton Amenities, a provider of luxury front desk concierge services for high-end apartments and condominiums, is seeking a dynamic Front Desk Supervisor to join our team. We are dedicated to creating an unparalleled hospitality experience for our associates, residents, and clients.

Key Responsibilities:

• Act as the face of the property and leading by example
• Facilitate communication between the property manager and the concierge team
• Exceed expectations by providing anticipatory service and smooth accommodations
• Address resident concerns and complaints promptly and professionally
• Conduct weekly meetings with the property manager to identify areas for improvement
• Manage team schedules and oversee weekly payroll
• Hold monthly staff meetings and conduct one-on-one meetings with each associate to set performance goals
• Implement and enforce accountability measures, disciplinary action, and performance coaching
• Develop and implement new SOPs to continually improve concierge operations
• Foster a positive work culture and environment
• Enforce uniform and grooming standards
• Participate in monthly regional director calls

Position Requirements:

• A passion for delivering exceptional service and hospitality
• Excellent verbal and written communication skills
• Strong problem-solving and leadership abilities
• Ability to maintain confidentiality
• A sense of pride and ownership in the position and property
• Ability to respond quickly and genuinely to residents’ and guests’ requests
• At least five years of hospitality experience
• Exceptional interpersonal skills and guest service abilities
• Organized, proactive, productive, and self-motivated with a positive attitude
• Ability to maintain a neat and professional appearance
• Ability to think clearly and make concise decisions under pressure

Other Responsibilities:

• Build rapport and relationships with residents
• Log resident packages accurately, ensure timely delivery, and conduct package inventory audits
• Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
• Assist in scheduling and completing amenities’ requests
• Escort individuals as necessary
• Walk the premises to ensure the highest standards are being met
• Perform all other duties as assigned by the property manager or per property SOP’s
• Flexibility to work nights, weekends, and holidays

Qualifications:

• Leadership and supervisory skills and experience
• Training and development experience
• Exceptionally enthusiastic and positive individual
• 2 years’ experience in Hospitality, Multifamily or Upscale Hotel
• 2 years’ experience in a busy luxury retail environment
• Must have experience delivering exceptional service

Stratton Amenities is an equal opportunity employer. We believe in the power of diversity and inclusion in creating connections and fostering a culture of service.